Jhanya Cogdell
West Orange
Summary
Driven and adaptable individual with a collaborative and proactive approach. Possesses foundational knowledge in psychology and demonstrated aptitude in critical thinking and problem-solving. Committed to contributing positively and achieving impactful results.
Overview
5
5
years of professional experience
Work History
Intern
Bridgway Behavioral Center
09.2024 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow staff members on group projects and presentations.
- Contributed to developing treatment plans for clients, resulting in more effective therapy sessions and better progress tracking.
- Attended morning meetings and collaborated with staff members to enhance wellness and safety for clients.
- Provided case management services for clients with complex needs, ensuring timely access to resources and continuity of care.
Sales Associate
Victoria’s Secret
03.2023 - Current
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction through exceptional service, promptly addressing concerns, and providing a welcoming store environment.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
Guest Service Associate
European Wax Center
03.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phones promptly and directed incoming calls to the correct offices.
- Kept reception area clean and neat to give visitors a positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Fulfillment Expert
Target
08.2021 - 02.2022
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Packed, weighed, and shipped items per customer specifications.
- Increased customer satisfaction by ensuring packages were securely sealed, labeled, and shipped accurately.
Crew Member
Trader Joe’s
10.2019 - 01.2020
- Greeted customers entering the store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns and transaction issues.
- Stocked, tagged, and displayed merchandise as required.
Education
B.S. in Psychiatric Rehabilitation & Psychology -
Kean University & Rutgers University
Union, NJ09-2025
Skills
- Teamwork and collaboration
- Patience and composure
- Problem-solving
- Self-discipline
- Patience and empathy
- Integrity and honesty
- Mental health wellness
- Professional communication
- Active listening
- Clinical assessment
- Team building
Timeline
Intern
Bridgway Behavioral Center
09.2024 - Current
Sales Associate
Victoria’s Secret
03.2023 - Current
Guest Service Associate
European Wax Center
03.2022 - 03.2023
Fulfillment Expert
Target
08.2021 - 02.2022
Crew Member
Trader Joe’s
10.2019 - 01.2020
B.S. in Psychiatric Rehabilitation & Psychology -
Kean University & Rutgers University
Similar Profiles
Delora RuffinDelora Ruffin
Licensed Clinical Therapist at Center of Hope Behavioral Health CenterLicensed Clinical Therapist at Center of Hope Behavioral Health Center
Kristen SargisKristen Sargis
Recreation Therapy Supervisor at Eastern Idaho Regional Medical Center – Behavioral Health CenterRecreation Therapy Supervisor at Eastern Idaho Regional Medical Center – Behavioral Health Center
Piara McGeePiara McGee
Clinician I – Inpatient Psychiatry at UTHealth John S. Dunn Behavioral Sciences Center / Harris County Psychiatric CenterClinician I – Inpatient Psychiatry at UTHealth John S. Dunn Behavioral Sciences Center / Harris County Psychiatric Center
Jordan TurnbullJordan Turnbull
Attendant at West Mills Gardens PoolAttendant at West Mills Gardens Pool
Isely NoelIsely Noel
Order Processing Specialist at Crate and BarrelOrder Processing Specialist at Crate and Barrel