Jharde Best
Summary
Former active-duty Army veteran seeking to leverage technical knowledge, dynamic leadership experience, and social acumen in the civilian sector. Former full-time student transitioning to part-time in preparation of employment opportunities to increase proficiency and enhance my I.T career.
Highly skilled TS-SCI cleared I.T. professional with a background in deploying and maintaining complex systems: tactical and civilian oriented. Seeking to leverage my comprehensive experience acquired as a System administrator, Help desk manager, and Help desk admin in conjunction with my ongoing B.S. Cybersecurity coursework and various skills.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Cyber Helpdesk Lead/Database System Administrator
Army
Fort Belvoir
01.2022 - 12.2023
- Troubleshoot hardware and software facilitating persistent connectivity and operational success resulting in 0% down-time
- Spearheaded technology training of 40+ team members to facilitate the understanding of products, components, I.T
- Security policies, and systems by supplying training material and performing technical demonstrations
- Performed updates, patches, modifications, and imaged over 100+ HDs devices: computers, switches, software, and network components in support of 30+ Red Team members comprised of over 5 separate Red Team elements
- Installed, assessed, and evaluated new systems, applications, and patches
- Managed, updated, maintained, and secured over 300+ assets over $1 million in value, virtual and non-virtual, including servers, laptops, various network devices and desktops.
Help Desk Manager
Army
As Sayliyah, Qatar
05.2021 - 01.2022
- Managed a comprehensive team of 15 help desk professionals tasked with initially supporting the mission to maintain and then subsequently recover/sanitize $6 million of intellectual property, equipment, and human assets from Afghanistan during historic withdrawal of US Forces from Afghanistan
- Account creations, NIPR & SIPR token operations, VTC set up, desktop support, and device troubleshooting: network, switches, phones, desktops, laptops.
Help Desk Manager
Army
New Kabul Compound (NKC), Afghanistan
01.2021 - 05.2021
- Managed and operated NKC (New Kabul Compound) help desk operations for primary help desk and 3 remote sites providing continuous help desk and technical support for phones, switches, routers, and encryption devices in support of NATO forces at the Brigadier General level
- Maintained uninterrupted communication for 500+ users help desk including three General Officers
- In support of Afghanistan withdrawal, I developed a communications transition/retrograde plan for the CENTCOM J6 NKC base
- Reconfigured and re-keyed 10+ COMSEC devices; facilitated redundant communication for network links to Bahrain, Germany, and distant sites
- Directed the network decommission of NKC Technical Control Facility (TCF); coordinated the retrograde of $6 million worth of I.T
- And network equipment.
Team Leader
Army
Joint Base Lewis McChord, WA
06.2017 - 01.2021
- Promoted to leadership position early in recognition of strong work ethic and exceptional customer service
- Fostered positive employee relationships through communication, training, and development coaching
- Led team tasked with maintaining routers and switches in conjunction with tactical equipment and recording equipment procedures and documentation.
Education
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus
10.2024
Associate of Arts - General Computer Studies
University of Maryland Global Campus
Completed08.2023
Skills
- Remedy / ServiceNow / ITSM
- NESSUS / Vulnerability Scans / Network Monitoring
- Supervision/ Team Management
- Help Desk Management
- Customer Support / Customer service
- Interpersonal skill / Phone Etiquette
- Critical Thinking / Collaborative / Intuitive / Creative
- GPO and WSUS Management
- Desktop Support / Desktops / Laptops
- Technical System Troubleshooting
- MS Office Proficiency
- COMSEC Management / Taclanes
- Active Directory
- VoIP Systems / KVMs / Displays
- Permissions and Access Control
- SOP Writing
- Verbal and Written Communication
- User Support
- Software Management
- Team Collaboration/ Team-oriented
- Driven / Purposeful
- Training and Development
- Windows 10
- LAN / WAN / WLAN
- Documentation and Recordkeeping
- Performance Monitoring and Optimization
- SCCM / VMWARE / ESXI
Location Preferences
Open to Relocation (Self-funded)
| Virginia | D.C. | Southern Maryland | Georgia | San Antonio, TX | Austin, TX (Up to 60 miles from Atlanta region)
Highly receptive to alternative locations contingent on the employment package offered/available.
Pursuant of Roles Listed Below
- System Administrator
- Help Desk Management
- Cybersecurity Analyst Internship
Security Clearance
Active TS-SCI
Certification
- SEC+
- CASP+
- CCNA
- Cloud+
- CEH
- AZ-900
Timeline
Cyber Helpdesk Lead/Database System Administrator
Army
01.2022 - 12.2023
Help Desk Manager
Army
05.2021 - 01.2022
Help Desk Manager
Army
01.2021 - 05.2021
Team Leader
Army
06.2017 - 01.2021
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus
Associate of Arts - General Computer Studies
University of Maryland Global Campus