Jerrold Hardwrick
Operations
Foreman,Arkansas
Summary
I'm an enthusiastic individual that enjoys' being part of a team. I have the ability to quickly grasp new ideas and concepts, and I love to develop innovative and creative to problems. I'm able to work well on my own initiatives, and I demonstrate high levels of motivation required to meet the tightest of deadlines. Even under significant pressure, I possess a strong ability to perform effectively. I have diverse experiences in office management; client management and retention; billing; collections; sales of complex business services; employee relations; excellent communication skills; professional interpersonal skills, and exceptional problem solving skills. Hardworking and passionate job seeker with strong organizational skills. Seasoned Operations Manager and talented leader with over 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
Work History
Operations Manager/Co-Owner
New Haven Behavioral Health Services
2021.05 - 2024.05
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Assisted in recruiting, hiring and training of team members.
Operations Agent
Southwest Airlines
2018.03 - 2021.08
- Calculate the aircraft weight and balance, performance and fuel requirements
- Direct ground crews in the loading of the aircraft cargo and baggage
- Maintain ground security and assuring operations follow security procedures along with communicating information and instructions verbally or via radio equipment
- Monitor inbound connections and communicate any irregular operations with the Coordinators in the local Command Center
- Act as operations quarterback to ensure all policies and procedures are adhered to during the arrival and departure of assigned flights
- Work directly with the Captain and Crew to ensure the safety of the passengers and aircraft.
Business Development/Solutions Leader
Texas Workforce Solutions Greater Dallas
2009.01 - 2016.01
- Development and manage employer accounts
- Assists employers in recruiting, screening and referring qualified applicants to meet their immediate business needs
- Develops technical expertise and knowledge of assigned industry cluster
- Coordinates with placement specialist to fill account openings
- Coordinates general and industry specific hiring events and large community job fairs
- Enters comprehensive job orders connected to business service accounts
- Provides information about available federal and state tax credits
- Coordinate rapid response services
- Analyzes employment needs of assigned industry cluster.
Education
MBA - Business Administration And Management
American InterContinental University
Atlanta09.2023
Bachelor of Arts - Business Management/Project Management
American InterContinental University
Atlanta, GA08.2022
Skills
- Proficient in Microsoft Office Suite
- Safety Protocols
- Complex Problem-Solving
- Aircraft Clearing
- Critical Thinking
- Active Listening
- Passenger Support
- Safety Practices
- Time Management
Accomplishments
- Consistently met or exceeded monthly sales objectives
- 20 years of sales experience in the telecommunication industry
- Ensured that all objectives were accomplished in accordance with outlined priorities
- Analyzed results of operations to discover more efficient ways to utilize resources
- Delegated responsibilities and designed time schedules
- Prepared weekly project status reports for management
- Facilitated weekly onsite meetings with operational team and executive management to discuss sales strategies.
- Developed marketing tools for employers to use TWC (Texas Workforce Commission) services
Work Preference
Work Type
Full TimePart TimeWork Location
HybridRemoteOn-SiteImportant To Me
Healthcare benefitsPaid sick leaveCareer advancement401k matchPaid time offTeam Building / Company RetreatsPersonal development programsCompany CultureStock Options / Equity / Profit SharingWork from home optionWork-life balanceWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- National Honor Society
- Delta Mu Delta
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Operations Manager/Co-Owner
New Haven Behavioral Health Services
2021.05 - 2024.05
Operations Agent
Southwest Airlines
2018.03 - 2021.08
Business Development/Solutions Leader
Texas Workforce Solutions Greater Dallas
2009.01 - 2016.01
MBA - Business Administration And Management
American InterContinental University
Bachelor of Arts - Business Management/Project Management
American InterContinental University
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