Jharrid Houston
Ogden
Summary
IT Systems Analyst with over 7 years of experience in IT support, telecom infrastructure, and mobile device management. Demonstrates proficiency in managing user accounts, enforcing security compliance, and optimizing telecom systems for enhanced efficiency. Pursuing a career in cybersecurity, leveraging advanced skills in identity and access management and supported by formal education and certifications.
Overview
1
1
Certification
Work History
Cable Maintainer-Installer
U.S. Army
- Installed and terminated Cat 5 and fiber cabling for military communications networks.
- Assisted users with initial Wi-Fi setup and network access during deployments.
- Enforced cable routing and installation standards in secure operational environments.
IT Helpdesk Technician
U.S. Army
- Delivered Tier 1 technical support, resolving system access, credential issues, and hardware failures.
- Supervised junior IT staff and provided mentorship on secure operational practices.
- Maintained accountability of sensitive IT equipment and provided real-time issue resolution under pressure.
Telecom Systems Administrator
Pye-Barker Fire & Safety
10.2025
- Managed user support for 3000+ accounts, enhancing system efficiency and user satisfaction.
- Enforced MDM policies on 1,000+ devices, boosting security for remote operations.
- Created onboarding guides and SOPs, ensuring consistent IT asset management.
- Provided 24/7 support, ensuring seamless operations across global time zones.
IT Systems Analyst
Pye-Barker
10.2025 - Current
- Analyzes IT systems to optimize performance, ensuring seamless operations and user satisfaction.
- Collaborated with cross-functional teams to design and implement software upgrades, ensuring seamless integration and minimizing downtime.
- Implemented advanced monitoring tools to track IT infrastructure health, significantly enhancing uptime and user satisfaction.
- Administer user accounts in Teams and Five9, ensuring secure access for over 4000 users.
- Configure telecom systems, optimizing call queues and assignments for enhanced efficiency.
- Deliver Tier 1-2 telecom support, reducing downtime and improving service request resolution.
Education
Associate of Science - Cybersecurity
Southern New Hampshire University
Skills
- Identity & Access Management
- Mobile Device Management
- Telecom Administration
- Endpoint Security & Compliance
- IT Help Desk
- Hardware & Software Troubleshooting
- User Provisioning
- Microsoft 365 Administration
- Remote Support
Certification
- ISC2 Certified in Cybersecurity (CC)
- CompTIA Security+
Timeline
Telecom Systems Administrator
Pye-Barker Fire & Safety
10.2025
IT Systems Analyst
Pye-Barker
10.2025 - Current
Cable Maintainer-Installer
U.S. Army
IT Helpdesk Technician
U.S. Army
Associate of Science - Cybersecurity
Southern New Hampshire University