Jhase Lane
Little Elm,Tx
Summary
Experienced business professional with a proven track record in optimizing workflows and driving efficiency. Strong focus on team collaboration and achieving measurable results, while remaining adaptable to changing needs and environments. Expertise in strategic planning, process improvement, and resource management. Recognized for reliability and effective leadership across multiple layers within a company.
Overview
11
11
years of professional experience
Work History
Senior Operations Manager
Action Behavior Center
08.2024 - Current
- Respond promptly to all inquiries for Applied Behavior Analysis therapy (ABA) for patients ages 18 months to 12 years
- Use sales and empathy skills to demonstrate that ABC is the provider of choice
- Manage the onboarding process: verify insurance eligibility, compile and maintain confidential medical documents, visit prospective patient homes to ensure patients have appropriate therapy space, assign BCBA caseloads, and schedule assessments
- Supervise the efforts of up to six Board Certified Behavior Analysts (BCBAs) and their teams of up to nine Registered Behavior Therapists (RBTs)
- Hire, coach, and develop teammates
- Hold them accountable for their performance and help them achieve their career objectives
- Satisfy key performance indicators (KPIs) including net patient adds, therapist retention, and patient utilization
- Manage center budget
- Sustain an awesome work culture that stimulates teammate enthusiasm, collaboration, and rapport between colleagues
- Coordinate quarterly happy hours, employee engagement projects, staff reinforcement programs, monthly team meetings, and whatever else that will build team morale
- Become an advocate and liaison between SOM team and executives
- Maintain inventory
- Conduct regular staff evaluations with BCBAs
Director of Stores
Tasca (johnnie-O)
06.2023 - 08.2024
- Company Overview: North America, 10 Million Portfolio (8 stores)
- Responsible for implementation of systems and processes such as: Shiftnotes, annual reviews, recruiting nationwide and the processes around coaching and developing that skill across Store Managers
- Leading bi-weekly meetings with leadership to develop sales success across markets
- Also, weekly touch bases with leadership, individually, to assess performance and improve results with measurable and tangible SMART goals
- Implementation of Entrepreneurial Operating System (EOS) company wide for vision setting
- Responsible for seeking out future store locations, in partnership with Executive of Retail
- Responsible for recruiting Store Managers across North America for all future store openings
- Responsible for driving all marketing initiatives through stores
- North America, 10 Million Portfolio (8 stores)
Multi-Unit Gym Owner
F45 Franchise
03.2022 - 01.2024
- $800,000 portfolio
- Responsible for member acquisition and retention plan
- Responsible for towel service
- Responsible for production and implementation of cleanliness and maintenance plan for both studios and members
- Payroll maintenance
- Responsible for recruiting and hiring Studio Managers and trainers for team of 40.
- Implementer of area marketing plan
District Manager
Tommy Bahama
10.2018 - 06.2023
- Company Overview: West TX/CO/AZ District, 40 Million portfolio (14 stores)
- Responsible for leading the team through company values while providing an exceptional lifestyle for both internal and external guests
- Responsible for recruiting top talent to fill roles across five states
- Consistently challenging store teams to streamline processes and procedures to increase efficiency and profitability while controlling costs
- Accurately represent the visual vision to provide consistency across entire market
- Effectively manage as liaison between store level and home office teams and create a productive level of communication between both
- Executed a strategic growth plan for the DIstrict which resulted in a 6% increase over sales plans.
- West TX/CO/AZ District, 40 Million portfolio (14 stores)
General Manager
Tommy Bahama
01.2017 - 01.2018
- (Hired as Store Manager in Boston, Ma 2015)
- Opened Tommy Bahama Plano, Tx with forecasted first half year budget of 1.2 million
- Finished first year budget at 1.6 million
- Hired and trained the entire initial guest service team of twenty people, to-date, guest service team totals 31 people
- Exceeded last year’s sales earnings for total sales through end of fiscal year of $2.9 million
- Executed Tommy Bahama’s University Training program for guest service team resulting in an 88% retention rate
Assistant Store Manager
Windsor Financial Group- Asics
08.2014 - 08.2015
- (Company closed December 2015)
- Responsible for footwear sales of $600,000
- Recruited and managed a sales team of 13 people
- Assisted the corporate office with the overall opening of six new stores located in California, Illinois, and Massachusetts
- Executed an external marketing plan to build and maintain a weekly run club
Manager
City Sports
10.2013 - 08.2014
- (Company closed June 2015)
- Responsible for recruiting and training a team of 60
- Average annual sales of 20 million
- Responsible for training team members on product knowledge of ten different footwear brands through product testing
- Responsible for training and developing store team to provide excellent customer service
Education
Bachelor of Science - University Studies
University of Texas Arlington
ArlingtonSkills
- Leadership Development
- Recruiting
- NSO
- Cross-functional management
- Succession Planning
- Training and Development
- Retail Operations
- Strategic Business planning
- KPI reporting
- Procedure optimization
- Employee relations
- Retail Operations
Volunteer Experience
- Camp Counselor, Camp GISD, 01/01/02, 12/31/09
- Volunteer, Big Jacks Organization, 01/01/07, 12/31/08
- Instructor, Texas Rangers Skills Camp, 01/01/10, 12/31/13
Timeline
Senior Operations Manager
Action Behavior Center
08.2024 - Current
Director of Stores
Tasca (johnnie-O)
06.2023 - 08.2024
Multi-Unit Gym Owner
F45 Franchise
03.2022 - 01.2024
District Manager
Tommy Bahama
10.2018 - 06.2023
General Manager
Tommy Bahama
01.2017 - 01.2018
Assistant Store Manager
Windsor Financial Group- Asics
08.2014 - 08.2015
Manager
City Sports
10.2013 - 08.2014
Bachelor of Science - University Studies
University of Texas Arlington
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