Summary
Overview
Work History
Education
Skills
Languages
Timeline
Intern
Jhasmin Ramos

Jhasmin Ramos

Miami,FL

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience

Work History

Waitress Trainee

John The Baker
03.2023 - 03.2024
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
  • Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
  • Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
  • Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
  • Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.

Call Center Representative

Credit Karma
10.2023 - 02.2024
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Responded to customer calls and emails to answer questions about products and services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Sales Associate

LA Fitness
04.2022 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Hollywood Hills High School
Hollywood, FL
06.2023

Skills

  • Cleanliness
  • Order Taking
  • Handling Complaints
  • Memory retention
  • Food presentation
  • Reservation Management
  • Guest Engagement
  • Call center experience
  • Technology skills
  • Customer Relations
  • Cash Flow Management
  • Data inputting

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Italian
Professional Working

Timeline

Call Center Representative

Credit Karma
10.2023 - 02.2024

Waitress Trainee

John The Baker
03.2023 - 03.2024

Sales Associate

LA Fitness
04.2022 - 06.2023

Hollywood Hills High School
Jhasmin Ramos