Jhasmin Ramos
Hollywood,FL
Summary
Dynamic professional with a proven track record at Alex Hannah Law, adept in quick decision-making and leadership. Excelled in managing escalated customer issues and significantly improved student academic performance as an After-School Tutor. Skilled in adaptive thinking and tactical communication, I bring a blend of hard and soft skills to achieve outstanding results.
Overview
3
3
years of professional experience
Work History
Alex Hannah Law
Front Desk Position
87000 W Flagler St #380 Miami
02.2022 - 12.2024
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Coordinated daily operations for team of 6 personnel and established goals for training programs.
After-School Tutor
School Club
5400 Stirling Rd, Holllywood, FL 33021
08.2022 - 10.2023
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Supported the development of organizational skills, time management techniques, and study habits among students.
- Provided homework assistance using specific curriculum and materials.
- Collaborated with parents to develop appropriate tutoring lessons.
- Boosted students'' confidence in their abilities through positive reinforcement and constructive feedback.
Education
High School Diploma -
Hollywood Hills High School
Hollywood, FL06-2023
Skills
- Quick decision making
- Leadership qualities
- Defensive driving
- Physical fitness
- Adaptive thinking
- Tactical communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
After-School Tutor
School Club
08.2022 - 10.2023
Alex Hannah Law
Front Desk Position
02.2022 - 12.2024
High School Diploma -
Hollywood Hills High School