Jhavuntea Thigpen
Birmingham
Summary
Accomplished Operations Manager at FedEx skilled in overseeing staff operations and driving team performance. Known for results-oriented approach and strong emphasis on collaboration and adaptability. Expertise in personnel management and strategic planning, with reliable and flexible approach to changing business needs.
Overview
11
11
years of professional experience
Work History
Station Operations Manager
FedEx
01.2018 - Current
- Increased customer satisfaction through regular staff training on customer service, safety protocols, and communication skills.
- Enhanced operational efficiency by implementing streamlined processes and procedures for station operations.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed staff schedules for optimal coverage, ensuring excellent customer service, peak business hours, reducing overtime costs, and smooth operations.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Pursued every opportunity to increase staffing program success, from initial onboarding through continued positive employee relations and communication strategies.
- Managed recruitment to successfully meet short- and long-term business staffing goals.
- Advised senior managers about employee-related issues and identifiable workforce trends.
- Provided staff with support and training to achieve top client satisfaction.
- Recognized for outstanding leadership, earning the trust of staff and upper management by consistently delivering results and demonstrating commitment to the team''s success.
- Coached and mentored team members in company policies and successful people strategies.
- Directed four different teams with more than 35 employees, expertly handling administrative and operational duties to consistently meet performance targets.
- Led employee relations through effective communication, coaching, training, and development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Reduced turnover rates by implementing comprehensive feedback and support system for team members.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Conducted performance reviews and provided feedback to employees on performance.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
Team Lead
FedEx
05.2014 - 01.2018
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Worked different stations to provide optimal coverage and meet production goals.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Education
Bachelor of Science - Business Administration
University of South Alabama
Mobile, AL05-2016
Skills
- Effective communication
- Staff training and development
- Team development
- Staff scheduling
- Policy implementation
- Attention to detail
- HR policies and procedures
- Microsoft office proficiency
- Compliance
- Policy enforcement
Accomplishments
- Voted District Manager of the Year in 2021.
- Achieved/scored at least 90% on feedback surveys taken by my team.
Timeline
Station Operations Manager
FedEx
01.2018 - Current
Team Lead
FedEx
05.2014 - 01.2018
Bachelor of Science - Business Administration
University of South Alabama