Jhayla Mumphrey
Lubbock,TX
Summary
Committed and achievement-oriented professional with a demonstrated history of efficiently organizing and overseeing the daily internal operations of home healthcare services. Proficient in coordinating intricate administrative activities, serving as a liaison between healthcare operations, and engaging with diverse stakeholders, including patients, families, and field clinicians. Acknowledged for adeptly maintaining program integrity, overseeing critical documents, and fostering effective communication across departments. Showcase of robust leadership abilities evident in substantial supervision of staff and processes, emphasizing operational efficiency. Actively seeking to leverage a seasoned background in hospice management to contribute to a dynamic and mission-driven organization.
Overview
7
7
years of professional experience
Work History
Scheduling Manager
SYNERGY HomeCare
Lubbock, TX
01.2024 - Current
- Developed and maintained scheduling systems to ensure efficient workflow.
- Created and distributed employee work schedules in accordance with labor laws.
- Monitored employee absences and tardiness to ensure adequate coverage for shifts.
- Assisted with the recruitment process by conducting interviews and making hiring decisions.
- Maintained accurate records of daily attendance data for payroll processing purposes.
- Responded promptly to customer inquiries about schedule changes or availability.
- Determined appropriate wage rates based on job duties, experience level.
- Assisted in developing client relationships by providing outstanding customer service.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Conducted home visits to assess family needs and develop individualized goals.
Care Experience Manager
Thrive Skilled Pediatric Care
Lubbock, TX
08.2022 - 01.2024
- Analyzed customer feedback and created action plans to address issues identified.
- Provided guidance and support to team members regarding customer service processes and procedures.
- Processed payroll for over 300 employees weekly, ensuring accuracy of pay and deductions.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Negotiated salaries and other employment terms with successful applicants.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Responded to incoming calls, scheduling and rescheduling visits as requested.
- Followed up on any outstanding referrals or authorizations needed for care.
- Seeks and engages in opportunities to attract direct care team members; sourcing, employee referrals, local job fairs, etc. to successfully fill the needs of open cases.
- Utilizes strategic staffing methods to optimize the care coverage for all patients and direct care team members, including communication of all schedule changes, ensuring patients are staffed to meet the patient/guardian’s needs with an appropriately skilled clinician, and within insurance authorization.
- Prepares and distributes the patient/direct care team member schedule. Performs initial review of schedules for productivity/geographic issues.
- Completes daily and weekly pre-bill audits to ensure proper payor utilization and appropriate staffing per payor authorizations.
- Responsible for performance management of direct team members, including annual performance reviews.
- Process all transactions related to employee status changes and terminations
- Conduct home and/or hospital visits with Clinical Supervisors
- Participates in on-call rotation/after-hours support.
Bartender
Walk On's Sports Bistreaux
Lubbock, TEXAS
08.2020 - 08.2022
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Ensured compliance with local health regulations related to food handling and alcohol service.
- Organized team building activities designed to foster camaraderie among bartenders and promote a positive work culture.
Student Support Specialist
Texas Tech University
Lubbock, TEXAS
10.2018 - 05.2020
- Assisted students with general inquiries and provided guidance to help them navigate the university's resources.
- Managed office supplies inventory by ordering materials when necessary and tracking usage.
- Provided administrative support such as filing, photocopying, scanning, faxing, and sorting mail.
- Organized student events such as open houses, orientation sessions, study groups, field trips, and guest lectures.
- Designed promotional materials such as flyers, brochures, banners, posters., for various school programs.
- Facilitated communication between faculty members and students through email correspondence or telephone calls.
- Answered incoming phone calls to address questions or transfer to appropriate staff members.
- Promoted events and services via information tables and designated campus events.
- Monitored student participation in extracurricular activities such as sports teams or clubs.
Orientation Ambassador
Texas Tech University
Lubbock, TEXAS
03.2017 - 10.2018
- Greeted new students and parents during orientation events.
- Provided campus tours to incoming freshmen and transfer students.
- Conducted informational sessions about student services, academic programs, and college life up to 700 attendees.
- Provided support to the Orientation Coordinators regarding event logistics.
- Collaborated with faculty and staff on initiatives for first-year students.
- Answered questions from families about campus resources and services.
- Facilitated small group discussions among new students about their transition to college life.
- Maintained a comprehensive knowledge of university policies, procedures, and services available to students.
- Created a welcoming environment by engaging in conversations with visitors during orientation events.
- Assisted with registration processes for new students attending orientations.
- Attended meetings with department heads to discuss ways of improving orientation experiences.
- Facilitated tours to groups of up to 50.
Education
Bachelor of Arts - Psychology
Texas Tech University
Lubbock, TX08.2022
Skills
- Promotional Support
- Customer Service
- De-Escalation Techniques
- Microsoft Office
- Verbal and Written Communication
- Cultural Awareness and Sensitivity
- Sales Expertise
Organizations
- Treasurer of the Women of the 100- A diverse sector of like-minded women dedicated to cultivating relationships, mentoring programs, and community engagements.
Timeline
Scheduling Manager
SYNERGY HomeCare
01.2024 - Current
Care Experience Manager
Thrive Skilled Pediatric Care
08.2022 - 01.2024
Bartender
Walk On's Sports Bistreaux
08.2020 - 08.2022
Student Support Specialist
Texas Tech University
10.2018 - 05.2020
Orientation Ambassador
Texas Tech University
03.2017 - 10.2018
Bachelor of Arts - Psychology
Texas Tech University