Jhazmyn Davis
Biloxi,MS
Summary
An organized and motivated individual, eager to utilize time management, medical knowledge, and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Remote, MS
08.2023 - Current
- Provided customer service to patients by answering questions about medications and health-related topics.
- Provided education materials about medications to patients upon request.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Customer Service Chat Representative
Kelly Connect Services
Remote, MS
08.2022 - 07.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints via phone, email, mail, or social media.
Customer Service Representative
SYKES
Remote, MS
05.2021 - 04.2022
- Developed and implemented strategies for providing excellent customer service experience.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Education
High School Diploma -
Gulfport High School
Gulfport, MS05-2020
Associate of Arts - Medical Laboratory Technology
Mississippi Gulf Coast Community College
Perkinston, MSSkills
- Pharmacology knowledge
- Excellent verbal and written communication skills
- Proficient in CRM software (mention specific platforms if applicable)
- Strong problem-solving abilities and attention to detail
- Ability to work independently and prioritize tasks effectively
- Remote work experience with proficiency in virtual communication tools
- Data Entry Accuracy
- Information Security
- Coordination
- Computer Proficiency
Certification
- Pharmacy Technician
Timeline
Pharmacy Technician
Walgreens
08.2023 - Current
Customer Service Chat Representative
Kelly Connect Services
08.2022 - 07.2023
Customer Service Representative
SYKES
05.2021 - 04.2022
High School Diploma -
Gulfport High School
Associate of Arts - Medical Laboratory Technology
Mississippi Gulf Coast Community College