Anaea Rivera

Transitioned to CBRE from Aramark, enhancing career trajectory within Nike environment.
Delivered exceptional customer service in high-pressure settings, focusing on athlete satisfaction.
Coordinated event logistics for high-volume corporate and retail activities.
Managed check-ins and resolved issues during high-security events.
Ensured seamless operations through effective team collaboration and quick problem resolution.
Demonstrated strong communication skills and organizational abilities aligned with Nike's innovation culture.
Adapted to urgent needs promptly while maintaining composure in stressful situations.

• Front Desk & Registration Assistance
• Conflict resolution.
• Brand representation.
• Data entry and scheduling tools.
• Event and conference support.
• Multitasking and time management
• Team collaboration

• Trained and supervised staff on coffee preparation and customer service techniques.
• Developed and maintained inventory control systems for efficient stock management.
• Implemented health and safety standards in food handling and equipment use.
• Conducted regular inventory checks to ensure adequate stock levels were maintained.
• Managed daily operations of coffee shop, ensuring smooth workflow and customer satisfaction.

As a mother, I love my coffee. Getting to serve at Dutch Brothers felt so amazing, knowing that I got to make other people's days with their coffee was such a great feeling. I made amazing connections, and knowing I am already a people person, I got to grow my customer service skills even more. This required being energetic, a customer-focused team player, while maintaining culture, consistency, speed, and excellent hospitality.

Developed strong connections with customers, enhancing overall satisfaction.

• Enhanced teamwork and collaboration while maintaining cultural values and consistency.
• Operated POS system efficiently to facilitate high-volume transactions.
• Maintained cleanliness and sanitation standards to ensure a safe environment.
• Demonstrated energy and enthusiasm as a customer-focused team player.
• Grew customer service skills through direct interaction and feedback.