Jheanell Bailey
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
5
5
years of professional experience
Work History
Sales Associate/Customer Service
Wildlife Conservation Society
09.2023 - 05.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
In-Store Shopper
Whole Foods
10.2021 - 05.2022
- Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Demonstrated speed and accuracy in order item selection.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
Internship
The GRL & Co.
06.2021 - 08.2021
- Creating social media posts
- Using Canva, Adobe Photoshop and Illustrator, and Procreate
- Create content to boost sales
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Explored new technologies and approaches to streamline processes.
- Created and managed project plans, timelines and budgets.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Sales Associate/Customer Service
Target
10.2019 - 01.2020
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged with customers to build rapport and loyalty.
- Managed efficient cash register operations.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Used in-store system to locate inventory and place special orders for customers.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
MA - Interactive Media
New York University Shanghai
New York, NY06.2023
BS - Interactive Digital Media and Marketing
The College of Westchester
08.2021
Skills
- Computer Skills
- Adobe Suite
- Web and Graphic Design
- HTML Coding
- MS Suite
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Relationship Building
- Cash Handling
- Exceptional customer service
- Reliable and punctual
Timeline
Sales Associate/Customer Service
Wildlife Conservation Society
09.2023 - 05.2024
In-Store Shopper
Whole Foods
10.2021 - 05.2022
Internship
The GRL & Co.
06.2021 - 08.2021
Sales Associate/Customer Service
Target
10.2019 - 01.2020
BS - Interactive Digital Media and Marketing
The College of Westchester
MA - Interactive Media
New York University Shanghai