Caring, compassionate, experienced and skilled individual with knowledge of case management. Experienced in coordinating care for the senior demographic. Proactive and resourceful with strong knowledge of community resources. Strong communicator with a passion for helping others.
Overview
9
9
years of professional experience
Work History
Case Manager & Certified Home Health Aide
Hilton East Assisted Living
07.2022 - Current
Assists residents with ensuring that their finances are adequate and are being delivered to their correct place of dwelling and for the correct level of care from various entities like Medicaid, SSA, SSI
Giving residence an assurance that their health insurances remain active, that each resident is with a medical provider, new residents have the necessary resources to live comfortably in their new home and help to resolve any issues they may have arise on any given day
Assisting residents with their daily needs
Reporting to nurses any observations and complaints from residents
Training new employees Hilton East's policies and protocols as per state requirements
Senior Aide who sees to administrative tasks in the absence of Facility’s Administration.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Client Services Manager
Caring People INC.
03.2019 - 06.2022
Scheduling clients with experience caregivers
Following up with Families to ensure their satisfaction with our services
Overseeing caregivers in my charge to ensure quality services and compliance.
Certified Home Health Aide
Caring People, Inc. (6 years +)
01.2016 - 06.2022
Provide support for the emotional, mental, and physical well being of all clients in my charge
Provide assistance with ADLs such as grooming, meal preparations, ambulation, toileting etc
Electronically reporting and documenting observed changes in client
Lead role in caring for multiple clients in a retirement community on a time based schedule
Charged with training new caregivers as to the task requirements of the job and how to record electronically using the company's app
Providing support to elderly clients with advanced or early onset dementia.
Education
Bachelor of Arts - Health and Human Services
University of Arizona Global Campus
San Diego, CA
08.2021
Skills
Problem-Solving
Case Management
Cultural Diversity
Organization and Multitasking
Documentation And Reporting
Conflict Resolution
Decision-Making
Positive Attitude
Timeline
Case Manager & Certified Home Health Aide
Hilton East Assisted Living
07.2022 - Current
Client Services Manager
Caring People INC.
03.2019 - 06.2022
Certified Home Health Aide
Caring People, Inc. (6 years +)
01.2016 - 06.2022
Bachelor of Arts - Health and Human Services
University of Arizona Global Campus
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