Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jheanell Daley-Walters

Rochester,NY

Summary

Caring, compassionate, experienced and skilled individual with knowledge of case management. Experienced in coordinating care for the senior demographic. Proactive and resourceful with strong knowledge of community resources. Strong communicator with a passion for helping others.

Overview

9
9
years of professional experience

Work History

Case Manager & Certified Home Health Aide

Hilton East Assisted Living
07.2022 - Current
  • Assists residents with ensuring that their finances are adequate and are being delivered to their correct place of dwelling and for the correct level of care from various entities like Medicaid, SSA, SSI
  • Giving residence an assurance that their health insurances remain active, that each resident is with a medical provider, new residents have the necessary resources to live comfortably in their new home and help to resolve any issues they may have arise on any given day
  • Assisting residents with their daily needs
  • Reporting to nurses any observations and complaints from residents
  • Training new employees Hilton East's policies and protocols as per state requirements
  • Senior Aide who sees to administrative tasks in the absence of Facility’s Administration.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Client Services Manager

Caring People INC.
03.2019 - 06.2022
  • Scheduling clients with experience caregivers
  • Following up with Families to ensure their satisfaction with our services
  • Overseeing caregivers in my charge to ensure quality services and compliance.

Certified Home Health Aide

Caring People, Inc. (6 years +)
01.2016 - 06.2022
  • Provide support for the emotional, mental, and physical well being of all clients in my charge
  • Provide assistance with ADLs such as grooming, meal preparations, ambulation, toileting etc
  • Electronically reporting and documenting observed changes in client
  • Lead role in caring for multiple clients in a retirement community on a time based schedule
  • Charged with training new caregivers as to the task requirements of the job and how to record electronically using the company's app
  • Providing support to elderly clients with advanced or early onset dementia.

Education

Bachelor of Arts - Health and Human Services

University of Arizona Global Campus
San Diego, CA
08.2021

Skills

  • Problem-Solving
  • Case Management
  • Cultural Diversity
  • Organization and Multitasking
  • Documentation And Reporting
  • Conflict Resolution
  • Decision-Making
  • Positive Attitude

Timeline

Case Manager & Certified Home Health Aide

Hilton East Assisted Living
07.2022 - Current

Client Services Manager

Caring People INC.
03.2019 - 06.2022

Certified Home Health Aide

Caring People, Inc. (6 years +)
01.2016 - 06.2022

Bachelor of Arts - Health and Human Services

University of Arizona Global Campus
Jheanell Daley-Walters