Jheanelle Kerr-Ewansiha
Buffalo,NY
Summary
Goal-oriented individual with strong ability to greet and assist a high volume of customers. Adept at recommending merchandise tailored to specific requirements. Proficient in creating eye-catching displays to promote sales effectively. Ensures accurate cash register transactions and meticulous record-keeping.
Overview
5
5
years of professional experience
Work History
Sales Associate
Caribbean Flava
09.2021 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Diversity Ambassador
Niagara University
03.2022 - 05.2023
- Directed Students to the correct avenue of service.
- Answered phones and give appropriate assistance when possible.
- Modified databases, spreadsheets, and create publications.
- Represented office of multicultural affairs.
Student Assistant
Niagara County Community College
01.2019 - 05.2021
- Greeted students at the front desk.
- Updated bulletin board with upcoming events.
- Provided coverage in the absence of superior authority.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Collaborated with team members on event planning and execution, resulting in successful campus events and activities.
- Completed special projects assigned by supervisors within specified deadlines while balancing regular duties effectively.
- Provided exceptional support during peak registration periods, ensuring students had access to required information and resources.
Covid-19 Screener
Niagara County Community College
08.2020 - 12.2020
- Sat at the front desk and screened everyone that entered the building
- Assisted visitors when appropriate
- Communicated the importance of screening to visitors
Student Ambassador
Niagara County Community College
09.2019 - 05.2020
- Distributed publication around campus
- Assisted in preparation for campus events
- Provided coverage in the office
- Participated in the Student panel for significant campus events
Student Assistant
Niagara County Community College
05.2019 - 08.2019
- Assisted students in signing up for classes
- Communicated experiences as a student to help first-year students
- Ensured there were resources in the office for secretaries
- Ran errands for supervisors
Education
Bachelors - Communication and Media Studies
Niagara university
Niagara Falls, NY05.2023
Associate in Science - Public Communication
Niagara County Community College
Sanborn, NY05.2021
Skills
- MS Word
- MS Excel
- Fluent in public speaking
- Content creator
- Marketing
- Social Media presence
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Verbal/written communication
- Exceptional customer service
- Sales expertise
- Upselling
- Adapt to diverse groups
- Cleaning techniques
- Persuasion techniques
- Relationship selling
- Sales trends
- Written and oral communication skills
- Excellent communication skills
- Energetic self-starter
- Positive and professional
Timeline
Diversity Ambassador
Niagara University
03.2022 - 05.2023
Sales Associate
Caribbean Flava
09.2021 - 07.2023
Covid-19 Screener
Niagara County Community College
08.2020 - 12.2020
Student Ambassador
Niagara County Community College
09.2019 - 05.2020
Student Assistant
Niagara County Community College
05.2019 - 08.2019
Student Assistant
Niagara County Community College
01.2019 - 05.2021
Bachelors - Communication and Media Studies
Niagara university
Associate in Science - Public Communication
Niagara County Community College