Jeremy Heitz
Westport,CT
Summary
Highly motivated professional with a proven track record of success in customer and client facing roles. Thriving in fast-paced environments, excellent at problem solving technical and intangible issues, communicating professionally or casually with others, and seeking positive outcomes. While actively exploring possibilities within multiple fields. Eager to leverage skills and adaptability to contribute to a dynamic team. Seeking a challenging full-time opportunity to learn, grow, and make a significant impact.
Overview
10
10
years of professional experience
Work History
Insurance Producer (Contractor)
AIL/Globe Life Insurance
02.2023 - 10.2023
- Called up to 300 "warm" prospects daily in an attempt to provide them with their No Cost Benefits and influence them to purchase a life insurance policy.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Boosted policy sales through effective communication of product benefits and features.
- Provided exceptional customer service, addressing client concerns promptly and professionally.
- Conducted regular follow-ups with existing clients to review coverage needs and suggest appropriate adjustments.
Senior Technician
Valvoline Instant Oil Change
08.2021 - 12.2022
- Managed multiple tasks in a highly dynamic and potentially hazardous high volume work environment with an average of 80-100 vehicles per day.
- Performed automotive preventive maintenance such as changing oil, checking, and refilling other vehicle fluids
- Advised guests about the preventative maintenance services offered
- Interacting with guests while translating technical information about their cars.
- Improved customer satisfaction by providing efficient and thorough oil changes in a timely manner.
- Reduced wait times for customers by streamlining the oil change process and working effectively with team members.
- Increased overall shop productivity by maintaining a clean and organized work environment.
- Enhanced customer trust and loyalty through clear communication of service recommendations and explanations of performed tasks.
- Minimized errors by double-checking all work before releasing vehicles back to clients, ensuring their safety and long-term reliability.
Auto Detailer
Teph Seal Auto Appearance
04.2019 - 03.2020
- Washed and detailed an average of 15-20 cars daily as needed by the dealerships.
- Maintained a safe and organized workspace to ensure prompt delivery of cars as required by the dealership and daily schedule.
- Utilized air compressors and cloths for drying surfaces, and applied preservation chemicals to surfaces to prevent stains and spots
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Applied ceramic coatings for long-lasting protection against environmental hazards, increasing vehicle longevity.
- Collaborated with team members to complete large-scale projects within tight deadlines, maintaining a high level of quality workmanship.
Warehouse Manager's Assistant
Trifecta Pharmaceuticals USA, LLC
05.2017 - 08.2018
- Maintained a safe work environment, conducting regular safety inspections and training employees on proper procedures.
- Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
- Assisted in reducing overhead costs through effective use of resources and strategic planning.
- Improved warehouse efficiency by implementing inventory management systems and streamlining processes.
- Ensured timely order fulfillment by coordinating with team members to prioritize tasks efficiently in a medium sized warehouse accommodating 500-800 inbound and outbound orders daily.
Pet Washer/Dryer
Fur Crazy Pet Salon
11.2016 - 05.2017
- Maintained a clean and organized workspace for efficient grooming operations.
- Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments helping us maintain long term clients and an average of 35 pets per day.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Contributed to a positive team environment by assisting coworkers with tasks as needed.
- Enhanced customer satisfaction by providing gentle and thorough dog bathing services.
Sales Associate/Cashier
Spirit Halloween Super Store
08.2016 - 11.2016
- Maintained daily inventory of stock, maintained floor stock of products, organized products, and performed general cleaning and maintenance.
- Managed cash, POS systems, and inventory controls to promote accurate and timely payments.
- Handled customer service issues such as sales, returns, and item requests.
- Strategically organized and replenished merchandise on the sales floor to ensure the merchandise was purchase-ready.
- Ensured store personnel adhered to inventory procedures, product handling guidelines, and cash policies to minimize losses.
- This store location was the number one store location in South Florida in sales at least two years in a row in sales revenue.
- During Peak Business days, this store helped 1,500-2000 customers daily.
Account Specialist
Mediation.com
06.2016 - 08.2016
- Ensured that all sales goals were met by monitoring account activity and developing new business opportunities with high-potential clients.
- Set appointments with legal mediators and arbitrators over the phone.
- Called on key clients to introduce new products and services, promote existing products or services, or generate interest in new products or services.
- Cold called up to 400 law firms daily to offer products and services.
Brand Specialist and Social Media Manager
Me, Myself & I LLC
04.2014 - 07.2016
- Designed LLC logo, and created other graphic elements to be used throughout branding
- Created the company's name, built the company website, and social media handles, and designed and developed business cards for the co-owners and partners.
- Filmed on location with owners and partners to produce promotional material, and prepared marketing/digital strategy prior to, during, and through the company's launch.
- Essential projects such as the logo design, website design and implementation and creating social media pages took an average of only one and a half weeks.
Video Editor
Trassig LLC
05.2015 - 12.2015
- Utilized raw footage to create three informative videos to promote products on YouTube and to prospective customers.
- Streamlined the editing process for faster turnaround times by utilizing advanced software tools.
- Enhanced video quality by applying color correction, grading, and special effects techniques.
- Average turnaround for each project was 3-4 days with 1 additional day to make requested changes to final project.
Sales Associate
Spirit Halloween Super Store
08.2015 - 11.2015
- Provided the highest level of customer satisfaction and service, while also getting to know each guest's needs.
- Managed guest payments through a point-of-sale system in a timely and professional manner.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- High Volume location with upwards of 1,500-2000 customers daily during peak business days.
Social Media Manager/Digital Marketing Strategist
Jump Your Bones Pet Treats
09.2014 - 07.2015
- Managed their social media presence, SEO, and customer relations
- Creating and implementing Facebook campaigns to increase brand awareness and sales was one of the responsibilities on-site
- Designed simple graphics for social media publications on multiple platforms.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Online interactions helped boost online store sales in the first month by 16 percent.
Education
Bachelor of Science - Multimedia Design & Communication
Lynn University
Boca Raton, FL05.2016
Skills
- Relationship Building
- Sales Expertise
- Interpersonal skills
- Empathy and understanding
- Technical Troubleshooting
- Issue Identification
- Research Proficiency
- Active Learning
- Technical Knowledge
- Customer Service
- Problem-Solving
Timeline
Insurance Producer (Contractor)
AIL/Globe Life Insurance
02.2023 - 10.2023
Senior Technician
Valvoline Instant Oil Change
08.2021 - 12.2022
Auto Detailer
Teph Seal Auto Appearance
04.2019 - 03.2020
Warehouse Manager's Assistant
Trifecta Pharmaceuticals USA, LLC
05.2017 - 08.2018
Pet Washer/Dryer
Fur Crazy Pet Salon
11.2016 - 05.2017
Sales Associate/Cashier
Spirit Halloween Super Store
08.2016 - 11.2016
Account Specialist
Mediation.com
06.2016 - 08.2016
Sales Associate
Spirit Halloween Super Store
08.2015 - 11.2015
Video Editor
Trassig LLC
05.2015 - 12.2015
Social Media Manager/Digital Marketing Strategist
Jump Your Bones Pet Treats
09.2014 - 07.2015
Brand Specialist and Social Media Manager
Me, Myself & I LLC
04.2014 - 07.2016
Bachelor of Science - Multimedia Design & Communication
Lynn University
Similar Profiles
Yaghoub YaghoubYaghoub Yaghoub
Life Insurance Producer at GLOBE LIFE AIL AOLife Insurance Producer at GLOBE LIFE AIL AO
Nicolas BuschNicolas Busch
Agency Director • Sales Manager • Life & Living Benefits Advisor • LLQP at Globe Life AIL Division - Paz OrganizationAgency Director • Sales Manager • Life & Living Benefits Advisor • LLQP at Globe Life AIL Division - Paz Organization
ELIZABETH GUILLOTTEELIZABETH GUILLOTTE
Licensed Life Insurance Agent at Globe Life/AIL DivisionLicensed Life Insurance Agent at Globe Life/AIL Division