Jheimy Arevalo
Union City,NJ
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
5
5
years of professional experience
Work History
Hostess Manager
Noches De Colombia
02.2024 - 04.2024
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Streamlined reservation process for increased efficiency and improved guest experience.
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
- Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
- Supported marketing efforts by coordinating promotional events within the restaurant space.
- Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
- Motivated staff to perform at peak efficiency and quality.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Administrative Manager
SUPERMARKET ITALY
10.2022 - 02.2024
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Facilitated successful cross-departmental collaborations, fostering positive working relationships between team members.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Implemented innovative solutions for common workplace challenges, resulting in increased employee satisfaction and retention rates.
- Completed bi-weekly payroll for 48 employees.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Supervisor
Hotel Courtyard
08.2022 - 10.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Evaluated employee performance and developed improvement plans.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Warehouse Packer
Supermarket Italy
03.2020 - 07.2022
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Created shipping labels to complete daily order processing.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Actively participated in ongoing training sessions offered by the company to enhance skills and knowledge base.
- Improved workplace morale through consistent punctuality, strong work ethic, and a team-oriented mindset.
- Reviewed orders to verify products met specifications.
- Expedited shipping times, maintaining close attention to priority orders and deadlines.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
Prep Cook
Tao Restaurant
04.2019 - 09.2019
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Followed orders from head chef to establish productive and timely preparation of meals.
Education
Professional English -
Zoni Language Centers
West New York06.2025
High School Diploma -
INEM FRANCISCO DE PAULA SANTADER
COLOMBIA12.2019
INTERNACIONAL BUSSINES - INTERNACIONAL BUSSINES
Servicio Nacional De Aprendizaje SENA
COLOMBIA02.2019
BASIC ENGLISH -
COLEGIO BRITANICO
COLOMBIA06.2015
Skills
- Reservation Management
- Employee Scheduling
- Brand representation
- Sales Promotion
- Customer Service
- Reliable and Responsible
- Coaching and Mentoring
- Collaboration and Teamwork
- Relationship Building
- Critical Thinking
- Workflow Planning
- Documentation and control
- Human Resources
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hostess Manager
Noches De Colombia
02.2024 - 04.2024
Administrative Manager
SUPERMARKET ITALY
10.2022 - 02.2024
Supervisor
Hotel Courtyard
08.2022 - 10.2022
Warehouse Packer
Supermarket Italy
03.2020 - 07.2022
Prep Cook
Tao Restaurant
04.2019 - 09.2019
Professional English -
Zoni Language Centers
High School Diploma -
INEM FRANCISCO DE PAULA SANTADER
INTERNACIONAL BUSSINES - INTERNACIONAL BUSSINES
Servicio Nacional De Aprendizaje SENA
BASIC ENGLISH -
COLEGIO BRITANICO
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