Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jheison Caridad

Orlando

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Las Margaritas Restaurant. Proven ability to boost sales through effective guest engagement and menu memorization. Recognized for maintaining cleanliness standards and fostering positive relationships, ensuring a welcoming environment for all patrons.

Overview

8
8
years of professional experience

Work History

Server /Cocktail Bartender

Las Margaritas Restaurant
11.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

Lead Barista

Bella Vista Coffee Shop
08.2021 - 02.2022
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
  • Received consistent positive feedback from customers regarding exceptional service and beverage quality.

Administrative Assistant

The Carport Company
01.2018 - 06.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Education

High School Diploma -

Luis Razetti
Maracaibo, Venezuela
01-2016

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Menu memorization
  • Sales expertise
  • Service prioritization
  • Supply restocking
  • Food sales and promotion
  • Guest seating
  • Table setting
  • Fluent bilingualism
  • Customer support

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server /Cocktail Bartender

Las Margaritas Restaurant
11.2022 - Current

Lead Barista

Bella Vista Coffee Shop
08.2021 - 02.2022

Administrative Assistant

The Carport Company
01.2018 - 06.2020

High School Diploma -

Luis Razetti

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