Jhemina Novembre
Sanford,FL
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
4
4
years of professional experience
Work History
Account Specialist
JPMorgan Chase
04.2024 - Current
- Adhered to standards of quality and service as well as all compliance requirements.
- Ensured compliance with industry regulations by diligently reviewing account documentation and transactions.
- As an Account Specialist, I managed certificates of deposit (CDs), oversaw account administration, and provided comprehensive financial management support, ensuring accuracy and client satisfaction
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Flight Attendant
AmericanAirlines
12.2023 - 04.2024
- Ensure compliance with FAA regulations and company policies for in-flight operations and safety procedures
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Resolved passenger conflicts and medical emergencies during flights.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
Front Desk Coordinator
First Service Residential
11.2021 - 05.2023
- Revised the policies for front desk personnel, ensuring strict adherence to condominium regulations
- Supervised the front desk staff, guaranteeing timely completion of all necessary paperwork
- Created a training program for front desk personnel to enhance their customer service skills and improve guest satisfaction
- Ensured that all front desk personnel are trained on condominium regulations and policies to provide excellent service to residents and guests
Front Desk Agent/Front Desk Supervisor
NobleHouseResorts
07.2020 - 11.2022
- Greeted guests at the front desk with warm and engaging conversations during the check-in procedure
- Managed package receipt, recorded deliveries, and efficiently distributed them to the appropriate individuals
- Collaborated closely with housekeeping and maintenance teams to promptly address and resolve building and room-related concerns
- Entered customer information into reservations systems and kept them updated to reflect any room changes
- Handled incoming office phone calls and emails, scheduling appointments, providing information, and meticulously documenting details
- Maintain a high level of professionalism and provide exceptional customer service to all guests, ensuring their needs and concerns are addressed promptly and effectively
Education
Hospitality Management -
Broward College
Skills
- Leadership
- Customer Service
- Customer Complaint Resolution
- Strategic Thinking
- Training
- POS Systems
- Report writing
- Schedule coordination
- Problem-solving
Timeline
Account Specialist
JPMorgan Chase
04.2024 - Current
Flight Attendant
AmericanAirlines
12.2023 - 04.2024
Front Desk Coordinator
First Service Residential
11.2021 - 05.2023
Front Desk Agent/Front Desk Supervisor
NobleHouseResorts
07.2020 - 11.2022
Hospitality Management -
Broward College