Jhene Aguirre
Charlotte,NC
Summary
Experienced professional dedicated to helping patients meet potential to function in society. Possesses excellent social and interpersonal communication skills to encourage patient comfort and relaxation. Skilled at coaching special needs and disabled individuals to achieve greater independence and confidence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavior Technician
ABS Kids
12.2021 - 01.2024
- Enhanced client progress by implementing individualized behavior intervention plans.
- Collaborated with multidisciplinary teams to develop comprehensive treatment strategies for clients.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Applied ABA therapy individually to clients
In-Home Caregiver
Homewatch CareGiversInc
11.2020 - 12.2021
- Supervised medication administration, personal hygiene and other activities of daily living.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Documented client progress in charts and logbooks.
- Followed care plan and directions to administer medications.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
Assembly Technician
Chemring
04.2020 - 10.2020
- Conducted visual inspections and checked for product defects.
- Referenced blueprints, specifications and work orders to assemble and install products to quality requirements.
- Formed assemblies and subassemblies using basic and advanced tools.
- Operated air, manual and hydraulic tools to put together and align assemblies.
- Kept eye on material levels, counted supplies and restocked components to maintain production.
- Leveraged equipment and gauges to complete final inspection of assembled components.
Swing Shift Manager
Bojangles' Famous Chicken 'n Biscuits
02.2019 - 03.2020
- Supervised teams' work to maintain consistent quality and performance levels.
- Tracked activities to proactively spot opportunities to improve operations and workflow.
- Trained workers to close skill gaps and improve overall productivity.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained new employees to perform duties.
Crew Member
Bojangles' Famous Chicken 'n Biscuits
06.2017 - 02.2019
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food quickly for positive guest experiences.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Upheld high standards of productivity and quality in operations.
Grocery Stocker
Harris Teeter Grocery Store
06.2021 - 01.2022
- Identified and quickly handled spill clean-up.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Loaded and unloaded delivery vehicles to maintain inventory.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Maintained current and accurate inventory with cycle counts and audits.
- Lifted materials of varied weights on regular basis.
Customer Service Representative
Leggett & Platt
08.2020 - 12.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set up and activated customer accounts.
- Consulted with customers to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
Truck Loader
FedEx
03.2020 - 08.2020
- Maximized truck space by loading efficiently.
- Assisted sorters by loading trucks with assigned packages for routes.
- Scanned 800+ packages per day to verify proper shipping information.
- Unloaded initial shipments and placed on correct delivery trucks.
- Kept loading dock clear and free of debris, minimizing accidents and injuries.
- Read and attached appropriate labels and tags to products and packages for identification purposes.
- Filled in and organized partial pallets.
- Returned unused or empty pallets back to correct warehouse space.
- Positioned lifting devices to move loaded pallets, skids and boxes to designated areas.
- Checked load-related documentation to promote completeness and accuracy.
Education
Associate of Science - Nursing
ECPI University
Charlotte, NC12.2025
High School Diploma -
South Granville High School
Creedmoor, NC06.2019
Skills
- Quality Program Protocols
- Behavioral Management
- Clinical Quality Program Standards
- Client Documentation
- Knowledge of State Regulations
- Case Management
- Documentation and Recordkeeping
- Safety Control
- Intervention management
- Collaboration and Teamwork
- Team Leadership
- Supply Inventory Management
- Safety Awareness
- Able to Lift 50 Lbs
Certification
- First Aid/CPR Certified
Timeline
Behavior Technician
ABS Kids
12.2021 - 01.2024
Grocery Stocker
Harris Teeter Grocery Store
06.2021 - 01.2022
In-Home Caregiver
Homewatch CareGiversInc
11.2020 - 12.2021
Customer Service Representative
Leggett & Platt
08.2020 - 12.2020
Assembly Technician
Chemring
04.2020 - 10.2020
Truck Loader
FedEx
03.2020 - 08.2020
Swing Shift Manager
Bojangles' Famous Chicken 'n Biscuits
02.2019 - 03.2020
Crew Member
Bojangles' Famous Chicken 'n Biscuits
06.2017 - 02.2019
Associate of Science - Nursing
ECPI University
High School Diploma -
South Granville High School
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