Jhenelle Murray
Margate,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Data Entry Coordinator / Authorized Dealer
Gunther Volkswagen And Volvo
01.2022 - Current
- Data Entry and Customer Service
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
- Optimized data storage by categorizing records according to established procedures and guidelines.
Administrative Coordinator
Reasonable Insurance Group
01.2020 - 11.2022
- Answer incoming calls and help clients with whatever issues they have
- Setting up welcome calls and also reaching out to clients about upcoming payments
- Managing all the data and putting them in the system.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Prepared detailed documents and reports in adherence administrative processes.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Customer Service Team Leader
Publix Grocery Store
02.2019 - 08.2020
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
- Handled day-to-day customer contact via phones, faxes, and emails.
Education
Dental Assisting Diploma -
FCC College
Margate, FLHigh School Diploma -
Monarch High School
Coconut Creek, FLSkills
- Data entry
- Accuracy and Attention to Detail
- Fast Typing Speed
- Teamwork orientation
- Database management expertise
- Phone and Email Etiquette
- Documentation and Recordkeeping
- Inventory Management
- Regulatory Compliance
Timeline
Data Entry Coordinator / Authorized Dealer
Gunther Volkswagen And Volvo
01.2022 - Current
Administrative Coordinator
Reasonable Insurance Group
01.2020 - 11.2022
Customer Service Team Leader
Publix Grocery Store
02.2019 - 08.2020
Dental Assisting Diploma -
FCC College
High School Diploma -
Monarch High School
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