Jhennifer Aro
Hollywood,FL
Summary
Assistant Property Manager with expertise in optimizing property operations to enhance tenant satisfaction and uphold property standards. Skilled in leasing processes, maintenance coordination, and effective vendor management. Proven ability to build strong tenant relationships while ensuring compliance with industry regulations. Committed to delivering excellence and driving value in property management.
Overview
15
15
years of professional experience
Work History
Assistant Property Manager
Brookfield Properties
Miramar, Florida
03.2024 - Current
- Coordinated leasing activities and tenant relations for residential properties.
- Facilitated communication between tenants and management for issue resolution.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Collected monthly assessments, rental fees, deposits and payments.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Leasing Consultant
Brookfield Properties
Miramar, FL
12.2021 - 03.2025
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Conducted regular status meetings with internal teams and external partners to track progress on our renovation project.
Leasing Consultant
Range Water Realty
Miramar, FL
06.2021 - 12.2021
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
Chiropractor's Assistant
Back in line chiropractor
Plantation, FL
07.2019 - 07.2021
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Supervised both clinical and administrative duties in medical office setting.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Evaluated and reported current equipment inventory to appropriate sources.
- Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
- Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
- Improved patient care and daily task efficiency resulting in smoother operations.
- Assisted patients in preparation for examinations, assessing and recording vital signs.
- Answered appointment calls to streamline office operations.
- Communicated with patients by phone and via written correspondence.
- Completed clinical documentation in accordance with agency guidelines.
Manager
Vitamin World
Aventura, FL
08.2017 - 07.2019
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Assistant Manager
GNC Holdings Inc
Plantation, FL
01.2011 - 08.2017
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Education
Accounting
Broward college
2012
Skills
- Retail Management
- Customer Service
- Active Listening
- Communication
- Computer Skills
- Leadership
- Problem-solving
- Time management
- Bilingual
- Relationship Building
- Leasing Terms and Specifications
- Reporting and Correspondence
- Clear Communication
Accomplishments
- Promoted from Leasing Consultant to Assistant Property Manager within 3 years, demonstrating strong leadership and operational skills.
- Contributed to the community earning 2nd Place – Property of the Year (2024), reflecting excellence in property management and resident satisfaction.
- Part of the 2023 Team of the Year, recognized for outstanding collaboration, performance, and community impact.
Timeline
Assistant Property Manager
Brookfield Properties
03.2024 - Current
Leasing Consultant
Brookfield Properties
12.2021 - 03.2025
Leasing Consultant
Range Water Realty
06.2021 - 12.2021
Chiropractor's Assistant
Back in line chiropractor
07.2019 - 07.2021
Manager
Vitamin World
08.2017 - 07.2019
Assistant Manager
GNC Holdings Inc
01.2011 - 08.2017
Accounting
Broward college
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