Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jhenniffer Esquivel

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Office Manager/Service Dispatch Manager

Hernandez Plumbing
04.2021 - Current
  • Processed new hire paperwork and documents.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.
  • Developed and maintained successful relationships with vendors, suppliers, and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Reported to senior management on organizational performance and progress toward goals.
  • Manage company fleet, vehicle registrations, and insurance.
  • Created, maintained, and updated filing systems for paper and electronic documents.
  • Process mobile and in-person deposits.

Customer Service Representative

MMM Healthcare
02.2021 - 04.2021
  • Scheduling doctor appointments as well as coordinating transportation.
  • Receiving sensitive information from active members and answering questions to provide excellent service.
  • Gathering intel, problem-solving, confirming claims, and relaying information through different channels to meet the member's needs and to vendors.

Material Planner/ OSP CSR/ Inventory Analyst

L&W Engineering
08.2018 - 02.2021
  • Submitted releases per customer EDI.
  • Performed regular inventory cycle counts and made necessary adjustments
  • Created picklist and shippers for departing merchandise.
  • Loaded and unloaded trailers, received purchase orders, and assisted assembly where necessary.

Administrative Assistant/ Dispatcher

Mattress Firm
02.2016 - 08.2018
  • Dispatched loaded trucks following established protocol.
  • Answered and directed phone calls, received and directed visitors, wrote and distributed email, faxes, and forms, word processing, created spreadsheets and presentations, and filed
  • Direct communication with the General manager and created a plan to keep track of delivery satisfaction and driver damage claims.

Education

High School Diploma -

Montgomery Blair High School
Silver Spring, MD
06.2015

Skills

  • Train Employees
  • Customer Service
  • CRM Software
  • Biweekly Payroll Processing
  • Manage Contracts
  • Effective Scheduling
  • Fleet Monitoring
  • Check Processing
  • Accurate Recordkeeping
  • Investigating Discrepancies

Certification

  • CNP - Certified State of Florida Notary Public

Timeline

Office Manager/Service Dispatch Manager

Hernandez Plumbing
04.2021 - Current

Customer Service Representative

MMM Healthcare
02.2021 - 04.2021

Material Planner/ OSP CSR/ Inventory Analyst

L&W Engineering
08.2018 - 02.2021

Administrative Assistant/ Dispatcher

Mattress Firm
02.2016 - 08.2018

High School Diploma -

Montgomery Blair High School

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Jhenniffer Esquivel