Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jhennyfer SAENZ

Hawthorne,CA

Summary

Dynamic professional with a proven track record at Urth Caffe, enhancing customer satisfaction through exceptional service and maintaining rigorous safety standards. Excelled in team collaboration and inventory management, demonstrating strong problem-solving abilities and proficiency in Microsoft Excel. Achieved significant improvements in operational efficiency and customer service metrics.

Overview

9
9
years of professional experience

Work History

Prep and Runner

Urth Caffe
Hawthorne, CA
10.2023 - 02.2025
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Maintained cleanliness and organization of serving stations and dining areas.
  • Greeted guests with friendliness and professionalism.
  • Responded promptly to customer inquiries and requests for additional items or services.
  • Restocked bar items such as beer taps, wine bottles, liquor bottles and garnishes.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Made meals in accordance with company standards and requirements.
  • Checked completed orders for correct quantity and quality.
  • Operated grills, ovens and other kitchen equipment as required for meal preparation.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Ensured that all dishes were prepared correctly by tasting them before serving.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Measured and weighed food items to comply with portion requirements.
  • Stocked kitchen with necessary supplies, including food items and utensils.
  • Assisted in serving meals to customers as needed.
  • Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
  • Helped train and develop new talent.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Communicated effectively with fellow staff members regarding meal preparations.
  • Requested supplies and equipment orders, explaining needs to managers.

Kitchen Cook

Mc Donalds
Hawthorne, CA
01.2023 - 10.2023
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Monitored kitchen inventory and reported needs for equipment repairs or replacements.
  • Cooked meats, fish, vegetables and other foods according to recipes or customer's orders.
  • Performed workstation prep prior to shift start.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Reviewed recipes to determine exact measurements and ingredients to create dishes.
  • Verified kitchen staff followed all recipes and portion serving guidelines correctly.
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
  • Trained new kitchen staff on cooking techniques and kitchen protocols.
  • Coordinated with kitchen staff to ensure timely preparation and delivery of orders.

Sales Assistant

Reyes Associated Brokers Group
Lima, Peru
02.2021 - 11.2023
  • Assisted customers in locating products, providing detailed information and recommendations.
  • Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
  • Placed special orders or called other stores to find desired items.
  • Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
  • Assisted customers with returns, exchanges and refunds.
  • Greeted customers and provided assistance with product selection.
  • Accepted and completed cash, check and credit card payments.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Answered incoming telephone calls to provide store, products and services information.
  • Fostered relationships with customers to expand customer base and retain business.
  • Managed cash register transactions accurately and efficiently.
  • Provided excellent customer service to clients in person and over the phone.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.
  • Informed customers about current promotions and discounts.

Administrative Assistant

San German Textiles
Lima, Peru
03.2016 - 12.2019
  • Facilitated communication between different departments within the organization.
  • Greeted visitors and provided general information about the company.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Scheduled appointments between clients and customers and internal staff members.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Education

Some College (No Degree) - Business Administration

St. Ignatius of Loyola Institute
Lima, Peru

Skills

  • Customer service
  • Team collaboration
  • Inventory management
  • Effective communication
  • Strong teamwork
  • Problem-solving
  • Administrative tasks
  • Data entry
  • Microsoft Excel
  • Meeting coordination
  • Document preparation
  • Communication skills
  • Office administration
  • Senior leadership support
  • Supplier relations
  • Microsoft outlook
  • Computer skills
  • Schedule management

Languages

English
Limited
Spanish
Native/ Bilingual

Timeline

Prep and Runner

Urth Caffe
10.2023 - 02.2025

Kitchen Cook

Mc Donalds
01.2023 - 10.2023

Sales Assistant

Reyes Associated Brokers Group
02.2021 - 11.2023

Administrative Assistant

San German Textiles
03.2016 - 12.2019

Some College (No Degree) - Business Administration

St. Ignatius of Loyola Institute

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Jhennyfer SAENZ