Jheremy Espinoza
Miami
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
4
4
years of professional experience
Work History
Server
Founding Farmers
02.2024 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Expeditor
L’ardente
12.2023 - 11.2024
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
Technical Support Representative
Toast
03.2021 - 01.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
High School Diploma -
Sagrado Corazón Teresiano
Granada, Nicaragua11.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
Timeline
Server
Founding Farmers
02.2024 - 11.2024
Expeditor
L’ardente
12.2023 - 11.2024
Technical Support Representative
Toast
03.2021 - 01.2024
High School Diploma -
Sagrado Corazón Teresiano
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