Jheri Roth
Marion,IL
Summary
I have fourteen years of Customer Service experience bringing top-notch skills in oral and written, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
I have seven plus years of experience in the accounting sector (one with HealthCare Service Corp) coupled with the customer service experience brings a well rounded understanding of the organization.
Overview
25
25
years of professional experience
Work History
Accountant II
HealthCare Service Corporation, HCSC
- Gathered financial information, prepared documents.
- Interpret financial reports.
- Analyze credit requests.
- Conduct meetings to discuss cause of error and remediation steps.
Benefit Value Advisor (BVA)
HealthCare Service Corporation, HCSC
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone and email.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Health Advocate Concierge
HealthCare Service Corporation, HCSC
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained full and current understanding of available plans, products and services.
- Provided information such as copay and premium details, pre-approval procedures and available products.
- Resolved problems related to benefits, eligibility and claims.
Member Service Representative
HealthCare Service Corporation, HCSC
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Responded to customer calls to answer questions about eligibly, benefits and claims.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Intake Specialist
HealthCare Service Corporation, HCSC
- Actively listened to customers, handled concerns quickly and escalated major issues.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
Provider Customer Service Representative
HealthCare Service Corporation, HCSC
06.2008 - Current
- Exhibited high energy and professionalism when dealing with clients.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by creating welcoming, positive experiences.
- Handled customer inquiries courteously and professionally.
Accounts Payable Manager
M J Kellner Company
04.1999 - 06.2003
- Verified discrepancies and resolved clients' billing issues.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Checked vendor payments and other accounting disbursements for accuracy and compliance.
- Established and checked coding procedures, monitored reports and updated internal files.
Education
Bachelor of Arts - Business Administration
Benedictine University
Lisle, IL2009
Skills
- Benefits Verification/Claims Processing
- Provider and Client Relationships
- Customer Care
- Website Navigation/User Assistance
- Microsoft Office
- Investigate/Advocate for Providers, Members and Clients
Timeline
Provider Customer Service Representative
HealthCare Service Corporation, HCSC
06.2008 - Current
Accounts Payable Manager
M J Kellner Company
04.1999 - 06.2003
Accountant II
HealthCare Service Corporation, HCSC
Benefit Value Advisor (BVA)
HealthCare Service Corporation, HCSC
Health Advocate Concierge
HealthCare Service Corporation, HCSC
Member Service Representative
HealthCare Service Corporation, HCSC
Customer Service Intake Specialist
HealthCare Service Corporation, HCSC
Bachelor of Arts - Business Administration
Benedictine University
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