Jheri Waller
St. Petersburg,FL
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
Work History
Human Resources Assistant
JMC Inc.
Saint Petersburg
01.2021 - 02.2023
- Supported human resources processes through tasks such as administering tests, scheduling appointments, conducting orientations, and maintaining records and information
- Performed assessments to substantiate applicants' capabilities
- Scheduled examinations by coordinating appointments
- Facilitated employee orientations to ensure a smooth introduction to the organization
- Compiled reliable payroll details through the collection of time and attendance records
- Assembled data to create accurate employee reports
- Maintained up-to-date employee information through diligent entry and update of employment and status-change data
- Efficiently managed administrative tasks such as inputting, arranging and generating printed material.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
Quality Control
Hard Knock Strategies LLC
Saint Petersburg
07.2022 - 08.2022
- Monitored the progress of a team of 14 canvassers through generating quality reports with the use of Van application and spreadsheets
- Entered and processed data, generating reports for the regional director and team members.
- Adhered to company quality control policies.
- Read, interpreted and applied quality control manuals.
Political Field Canvasser
Hard knock Strategies LLC
Saint Petersburg
09.2020 - 11.2020
- Memorized and recited scripts and statements prepared by employer
- Went door-to-door to introduce employer's offers to potential and existing voters, made pitches, and documented responses
- Demonstrated knowledge of political issues being canvassed
- Obtained information, such as contact details and signatures.
- Collected data from field visits, including detailed notes on conversations with constituents.
- Built relationships with local businesses and organizations to increase support for the cause.
- Conducted door-to-door canvassing to obtain signatures for petition initiatives.
- Participated in debriefing meetings after each field visit session in order discuss successes and challenges encountered during assignment.
- Organized and attended community events, meetings, and rallies to promote awareness of the organization's mission.
Customer Service Representative
Manpower
Largo, FL
05.2016 - 09.2019
- Recorded customer information, service requests, and responses in computer system.
- Assessed customer needs and dispatched roadside assistance services to appropriate locations.
- Processed payments from customers utilizing various payment methods such as credit cards or cash.
- Monitored incoming calls, emails, and texts from customers requiring assistance.
- Resolved customer disputes by providing solutions that were satisfactory to all parties involved.
- Maintained accurate records of all transactions and communications with customers.
- Responded to emergency calls from customers experiencing vehicle breakdowns or accidents.
- Provided accurate estimated times of arrival for roadside assistance services.
- Coordinated with tow truck operators for the efficient transport of vehicles in distress.
Education
Associate in Criminal Justice - Criminal Justice
Broward College
07.2024
Skills
- Talent management
- Compensation/payroll
- Benefits Administration
- HR policies
- Time Management
- Active Listening
- Organization
- Training & Development
- Payroll Processing
- Excellent Communication
- Team Management
- MS Office
- Attention to Detail
- Data Collection
- Complaint resolution
- Report Generation
- Inbound and Outbound Calling
- Product Knowledge
- Appointment Scheduling
- Paperwork Processing
Assessments
- Recruiting, Proficient, 09/01/22, Managed the candidate sourcing and selection process
- HR: Compensation & benefits, Proficient, 09/01/22, Knowledge of compensation and benefits programs
- Basic computer skills, Proficient, 09/01/22, Performing basic computer operations and troubleshooting common problems
References
References available upon request.
Timeline
Quality Control
Hard Knock Strategies LLC
07.2022 - 08.2022
Human Resources Assistant
JMC Inc.
01.2021 - 02.2023
Political Field Canvasser
Hard knock Strategies LLC
09.2020 - 11.2020
Customer Service Representative
Manpower
05.2016 - 09.2019
Associate in Criminal Justice - Criminal Justice
Broward College