Jheron Garrett
Gahanna,United States
Summary
Strengths include: Strong surgical medical Instrumentation Engineering background. Successful Cerner EMR EHR Integration project completion. Clinical diagnostic division supporting customers with Electrophoresis and laboratory automation systems and software. I am a Certified Biomedical Equipment Technician, Healthcare ITT, A+, and Paramedic Technology. Strong project management, organization and problem solving skills with proven ability to complete multiple tasks simultaneously.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Field information technology and imaging professional.
Henry Schein
05.2023 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Biomedical Technician / Equipment Support Specialist - Information Systems
US Department of Veterans Affairs
01.2022 - 08.2022
- Healthcare experience performing medical equipment maintenance, with more than 14 years of specialized experience in medical information systems and networking.
- Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers and network theory.
- Demonstrated competency in utilizing and maintaining computer and server based medical equipment, medical record databases, and proprietary and generic software; experience with TCP/IP, HL7, networking, network security and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security; ability to interpret, identify and apply network engineering principles and practices; and ability to distinguish networking problems from non-networking problems.
- Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards.
- Familiarity with the setup and application of network test equipment and tools.
- Ability to read, analyze, and interpret technical literature, schematics, and drawings.
Field Service Technician
Satisloh North America, Inc
08.2021 - 01.2022
- Installs, repairs and performs maintenance on all RX optical machinery.
- Possesses ability to read and interpret hydraulic, electrical and pneumatic schematics.
- Provides technical support to customers via travel and telephone support.
- Assists customer service and shipping/receiving with part identification.
- Fosters and maintains a working environment within the department that encourages positive, open and professional communication and a strong focus on the customer.
- Performs customer service and customer communication.
- Provides prompt and accurate technical support via customer service phone calls.
- Addresses customer issues in a timely manner.
- Maintains ongoing contact with Field Service Manager to discuss scheduling.
- Prepares expense reports.
- Prepares Service Work Orders for all customer visits.
- Updates and maintains customer database.
- Attends trade shows and exhibitions.
- Provides manuals and other documentation to customers upon request.
- Attends product/operations training in Italy, Germany or Switzerland upon request.
- Understands, evaluates and meets the customer's needs and expectations in a proactive manner.
- Facilitates the department's implementing change and continuous improvement of processes.
- Works with all departments to assure maximum coordination of efforts in the resolution of common problems and the attainment of common objectives.
- Maintains files and prepares correspondence, memos and reports.
- Works closely with project managers to improve process improvements.
Sr. IT Analyst
Simpson Strong-Tie
04.2021 - 07.2021
- Address internal employees' IT related issues and requests, follow up with employees on open incidents and requests and document support efforts in the service desk systems.
- Install, monitor and maintain user workstations, operating systems and applications.
- Suggest and implement Helpdesk/IT support process improvements.
- Assure compliance with internal controls related to particular IT functions.
- Write knowledgebase articles of solutions and 'how to' information for users and IT technicians.
- Administer and maintain network security access.
- Microsoft Certification preferred.
- 4 years of demonstrable Windows operating system and MS Office expertise.
- 4 years support of basic network infrastructure including LANs, WANs and WiFi.
- 4 years Microsoft Server trouble shooting and support.
- 4 years managing medium to large projects from planning to fulfillment.
- 4 years of administration and securing of Microsoft Active Directory environments.
- 3 years working with OT network communication protocols such as: Ethernet IP, Modbus TCP/IP, UDP, DNP3, OPC, OPC UA, PROFINET, etc.
- Self-Management: display a high level of initiative, effort and commitment towards completing assignments in a timely manner.
- Teamwork: build and sustain cooperative working relationships.
- Attention to Detail: achieve thoroughness and accuracy when accomplishing a task.
- Self-Management: manage multiple projects and completing priorities.
- Problem Solving: identify options for solving a problem and evaluate the strengths and weaknesses.
- Speaking: effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Writing: write in a clear, concise, and organized manner for the intended audience.
- Customer Focus: quickly and effectively, solve customer problems.
Field Service Engineer
TMRW
08.2020 - 03.2021
- Diagnose problems over the phone and/or with the use of remote diagnostic software and follow up afterwards to ensure problems were resolved.
- Conduct training for client personnel on the maintenance, repair, and installation of equipment, upon request.
- Assist in the support of control systems, utilizing manuals, schematics, and test equipment.
- Prepare and report service reports accurately and act as an escalation point for the TMRW team.
- Keep abreast of new field service technological developments, including AI and remote PD and remediation.
- Ensure project implementation plans are built and formally delivered to clients.
- Involvement in sales-related efforts to secure contracts/proposals as needed, which could include onsite travel for presales process, ongoing customer meetings, and trainings.
- Answer inquiries from clients with lab system service questions or problems related to software, hardware, or instrumentation.
- Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- The TMW Life Science Field Service Engineer is responsible for providing the installation, troubleshooting, repair, and preventive maintenance of the TMW platform at customer sites in a timely and accurate manner.
Field Service Technician II
Arthrex
06.2019 - 03.2020
- The Field Service Technician with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Arthrex Visualization instrumentation in the Surgical Field.
- Concentration on Surgical Visualization networking.
- Professional experience installing, Preventive maintenance, repairing, troubleshooting electronics, and surgical I.T. equipment.
- Responsible for all company issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies.
Customer Engineer II
Lumenis
11.2018 - 06.2019
- The Field Service Engineer with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Lumenis instrumentation in the Medical Laser Field.
- Concentration on Surgical Medical Lasers used in conjunction with Zeiss Surgical Microscopes.
- Professional experience installing, Preventive maintenance, repairing, troubleshooting electronics, automated packaging and manufacturing equipment.
- Responsible for all company issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies.
Field Service Engineer, Contractor
Zeiss Meditec
01.2017 - 11.2018
- The Field Service Engineer with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory.
- Professional experience installing, Preventive maintenance, repairing, troubleshooting electronics, automated packaging and manufacturing equipment.
- Responsible for all company issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies.
Manufacturing Engineering Technician II
PharmaForce International
01.2016
- Performs electrical functions on facility, production and manufacturing equipment and machinery and completes all work in accordance with SOPs and all state, local and National Electrical Codes.
- Analyze equipment and machinery malfunctions and initiate corrective actions to return equipment and machinery to proper operating order.
- Diagnose and correct complex electrical issues by using electronic devices and equipment.
- Troubleshoots and repairs PLC applications.
- Edits programs pertaining to PLCs.
- Maintenance of Optel Vision Systems.
- Performs electrical wiring of industrial equipment and machinery.
- Calculates proper sizing of wiring, breakers, transformers for facility equipment and machinery.
- Orders parts needed to complete tasks.
- Reads and understands electrical blueprints, ladder logic and manuals.
Field Service Technician II, Contractor
Pomeroy IT Solutions Inc
11.2016 - 01.2017
- Troubleshoot and repair failed IT hardware in retail stores.
Field Service Engineer
Optel Vision
04.2015 - 04.2016
- FSE's serve the vital role and primary contact when delivering, installing and supporting our advanced optical inspection systems.
- Professional experience installing, Preventive maintenance, repairing, troubleshooting electronics, automated packaging and manufacturing equipment.
Field Service Technician
TEKsystems at Navco
01.2014 - 01.2015
- Security technical onsite support. Low voltage electrical work. Windows Embedded 7 DVR programming and services. Repair, install, and maintain systems in the field.
- On-site diagnosis of problems.
- Non-technical fixes.
- Troubleshoot and repair system failures.
- Scheduled cleanings.
- Preventive maintenance.
- Intrusion detection systems and equipment.
- CCTV systems and equipment.
- Access control systems and equipment.
Sr. Field Service Engineer
Covidien Surgical Endoscopic System
11.2013 - 11.2014
Field Service Engineer
Grifols
05.2012 - 11.2013
- ELISA Open Laboratory Analyzer.
Field Service Engineer
Kelly Scientific Resources
12.2011 - 05.2012
Field Service Engineer
Sebia Inc
05.2008 - 02.2011
- Electrophoresis Field Engineer.
Education
Certificate in Chaplain Studies -
Christian Chaplains and Coaching
Remote10.2025
Bachelor's degree - Computer And Information Systems
Franklin University
Columbus, OH05-2027
Certificate of Completion - Paramedic Emergency Medical Technician
Central Ohio Technical College
Newark, OH06.2005
Certificate in Emergency Medical Services - undefined
Columbus State Community College
Columbus, OH01.2004
Certificate of Completion - Fire Science Firefighter I & II, Hazmat Awareness & Operations
Colin County Community College
McKinney, TX05.2003
Certificate in Microsoft Certified Windows Administration - undefined
COLLIN COUNTY COMMUNITY COLLEGE
McKinney, TX01.2001
Skills
- Machine operation
- Routine equipment maintenance
- Hydraulic systems
- Precision measurement
- Electrical systems
- Troubleshooting
- Production planning
- Quality inspections
- Pneumatic systems
- Programmable logic controllers
- Assembly line optimization
- Preventative maintenance
- Electronic testing equipment use
- Attention to detail
- Problem-solving
- Problem-solving abilities
Certification
- Certified Biomedical Equipment Technican , U.S. Department of Veteran Affairs, Certified 2022-Current
Languages
Spanish
Full Professional
Timeline
Field information technology and imaging professional.
Henry Schein
05.2023 - 02.2024
Biomedical Technician / Equipment Support Specialist - Information Systems
US Department of Veterans Affairs
01.2022 - 08.2022
Field Service Technician
Satisloh North America, Inc
08.2021 - 01.2022
Sr. IT Analyst
Simpson Strong-Tie
04.2021 - 07.2021
Field Service Engineer
TMRW
08.2020 - 03.2021
Field Service Technician II
Arthrex
06.2019 - 03.2020
Customer Engineer II
Lumenis
11.2018 - 06.2019
Field Service Engineer, Contractor
Zeiss Meditec
01.2017 - 11.2018
Field Service Technician II, Contractor
Pomeroy IT Solutions Inc
11.2016 - 01.2017
Manufacturing Engineering Technician II
PharmaForce International
01.2016
Field Service Engineer
Optel Vision
04.2015 - 04.2016
Field Service Technician
TEKsystems at Navco
01.2014 - 01.2015
Sr. Field Service Engineer
Covidien Surgical Endoscopic System
11.2013 - 11.2014
Field Service Engineer
Grifols
05.2012 - 11.2013
Field Service Engineer
Kelly Scientific Resources
12.2011 - 05.2012
Field Service Engineer
Sebia Inc
05.2008 - 02.2011
Certificate of Completion - Paramedic Emergency Medical Technician
Central Ohio Technical College
Certificate in Emergency Medical Services - undefined
Columbus State Community College
Certificate of Completion - Fire Science Firefighter I & II, Hazmat Awareness & Operations
Colin County Community College
Certificate in Microsoft Certified Windows Administration - undefined
COLLIN COUNTY COMMUNITY COLLEGE
Certificate in Chaplain Studies -
Christian Chaplains and Coaching
Bachelor's degree - Computer And Information Systems
Franklin University