Jhesenia Ayora

• Participated actively in regular meetings with fellow professors to discuss project updates and challenges faced.
• Gained familiarity with interviewing as a qualitative research method used in a range of fields including history, anthropology, sociology, and communication;
• Practiced and developed skills of active listening and elicitation required in various forms of interviewing, including ethnographic and oral history interviewing, as well as transcription and interview analysis.

• Assist patrons with locating books, academic resources, and utilizing library databases for research.
• Assist patrons with locating books, academic resources, and utilizing library databases for research.
• Assist patrons with locating books, academic resources, and utilizing library databases for research.

• Recruited and trained new volunteers on volunteer program goals and objectives.
• Coordinated large-scale events involving multiple teams of volunteers, resulting in successful community outreach initiatives.
• Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
• Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
• Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.

• Maintained detailed records of incidents for accurate reporting purposes.
• Utilized negotiation skills in conflict resolution scenarios to de-escalate potentially dangerous situations effectively.
• Handled citation and traffic violation paperwork.
• Responded to emergency calls to provide assistance to citizens in need.
• Participated in continuous defensive and arrest technique training.
• Facilitated traffic control measures during special events for smooth operations and public safety.

• Collaborative Online International Learning (COIL) Teaching Assistantship

Assisted a COIL faculty partnership between SUNY-Oneonta and Caldas University and in ­­­­­Colombia.

• Supported student learning objectives through personalized and small group assistance.
• Worked with lead teacher to monitor class schedule and take attendance.

• Provided homework assistance using specific curriculum and materials.
• Provided one-on-one tutoring to help a non-native English speaker improve their language skills, focusing on vocabulary, grammar, and conversational fluency.
• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.