Jhihara Taylor
Phoenix,AZ
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Caregiver
AMC Group LLC
Phoenix, Arizona
04.2023 - Current
- Accompanied clients to social events such as movies or plays.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Administered prescribed medications on a timely basis following care plan instructions.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Organized oral medications for clients following dosage and schedule requirements.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Instructed family members on how to provide bedside care.
Customer Service Representative
Iqor
Tempe, Arizona
02.2023 - 09.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Server
Wildflower Bread
PHOENIX, AZ
02.2022 - 02.2023
- Prepared checks, itemizing total meal costs and taxes.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Crew Member
Weinerschnitzel
Tempe, Arizona
09.2021 - 09.2022
- Processed takeout orders quickly to ensure timely delivery of meals.
- Interacted pleasantly with guests to deliver quality customer service.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Assisted management with inventory control and stock ordering.
- Served food quickly for positive guest experiences.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Wiped down tables and equipment, swept and refilled stock.
Crew Member
Raising Cane's
PHOENIX, AZ
04.2021 - 07.2021
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Restocked kitchen supplies including food products and utensils.
- Packed fast food products in approved containers, cups, and bags.
Skills
- Meal Preparation
- Progress Documentation
- Behavioral Management
- Documentation
- Data Entry
- Inbound and Outbound Calling
- Multi-Task Management
Timeline
Caregiver
AMC Group LLC
04.2023 - Current
Customer Service Representative
Iqor
02.2023 - 09.2023
Server
Wildflower Bread
02.2022 - 02.2023
Crew Member
Weinerschnitzel
09.2021 - 09.2022
Crew Member
Raising Cane's
04.2021 - 07.2021