Jordon Hinojos
Assistant Manager
Taylorsville,UT
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Village Baker
04.2024 - 10.2024
- Led and supervised teams, ensuring efficient workflow and adherence to company standards
- Improved customer satisfaction by addressing and resolving complaints promptly
- Managed inventory levels, controlled costs, and optimized product rotation
- Trained and mentored new employees, fostering a positive and productive work environment
- Maintained high standards of cleanliness, organization, and product quality
- Ensured compliance with health, safety, and regulatory guidelines
Accounts Payable Clerk / General Manager
Burger King
01.2019 - 03.2024
- Managed and train team members to accurately fulfill orders and provide superior customer service
- Interacted with customers by taking orders, operating cash register and providing customer service
- Assist in food preparation to the exact specifications set by the company
- Train new employees on food preparation and order taking operations
- Work closely with Management Team to reach and exceed store goals set by owners of franchise and Burger King Corp
- Executive office accounts payable position, then became General Manager
- Reviewed vendor invoices for appropriate documentation and validity prior to payment
- Prepared vendor invoices and processed incoming payments
Shift Supervisor /Catering Coordinator
Village Baker
11.2014 - 12.2018
- Developed unique catering packages, offering clients innovative and customized options
- Full management and coordination of all catering accounts including; CRM maintenance, Marketing, order accuracy, and customer satisfaction
- Led training sessions for new staff, ensuring high standards of service and operational consistency
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations
General Manager
Burger King
10.2008 - 11.2014
- Follow established policies in managing the operations of the restaurant to achieve set objectives
- Ensure adequate staffing levels at restaurant to achieve efficient operation and delivery of quality service to customers by scheduling work hours of assistant managers, shift supervisors, and crew members, hiring new employees
- Oversee food preparation and serving by directing and coordinating the process, and sometimes participating in it
- Ensure a neat and safe environment by maintaining safety and sanitation standards; ensure proper maintenance of building and equipment
- Ensure proper documentation and safety of business records so as to have accuracy in inventory orders and sales activity
Call Center Outbound/Inbound Representative
Convergys
05.2010 - 08.2010
- Seasonal position
- Contacted consumers to update census information
- Adhered to strict confidentiality standards when managing sensitive client information during phone conversations or data entry tasks.
- Exceeded goals set by direct supervisor and manager
Administrative Support Agent
Contexo Media
06.2007 - 11.2007
- Seasonal position
- Contacted an average of 150 directory listings per day by telephone to update The National Directory of Children, Youth, & Families Directory and other publications
- Accurate data entry for a variety of projects that involved publications
- Took part in a very large project to clean up a database for the sales department
- Consistently worked with Excel and other Microsoft Office programs
- Continue to perform smaller freelance tasks for this company as needed
Education
Paralegal Studies
Everest College
Salt Lake CitySkills
Operations Management
Employee Performance Evaluations
Team Building and Leadership
Cost Reduction
Money Handling
Customer Relations
Staff Supervision
Timeline
Assistant Manager
Village Baker
04.2024 - 10.2024
Accounts Payable Clerk / General Manager
Burger King
01.2019 - 03.2024
Shift Supervisor /Catering Coordinator
Village Baker
11.2014 - 12.2018
Call Center Outbound/Inbound Representative
Convergys
05.2010 - 08.2010
General Manager
Burger King
10.2008 - 11.2014
Administrative Support Agent
Contexo Media
06.2007 - 11.2007
Paralegal Studies
Everest College
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