Cheyenne Roberts
Gilbert,AZ
Summary
Highly organized and results-driven sales professional with 10 years of experience in building and maintaining strong client relationships, understanding their needs, and providing tailored solutions. Possesses excellent communication, interpersonal, collaboration and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Strategic Solutions Analyst
Propstream
08.2020 - Current
- Communicate with clients via phone, email and Zoom about their business needs within the software and identify where potential sales can be made.
- Onboard clients (real estate agents, wholesalers and investors) and answer any questions about software navigation and how to achieve the best results.
- Generated over $550k in sales by creating new client accounts, product sales, and reinstating closed client accounts.
- Create tickets in CRMs for clients and follow up from start to completion, collaborating with multiple other departments for resolutions in a timely manner
- Develop strategies for reducing chargeback losses and mitigating risk.
- Perform reporting, data entry, auditing, and reconciliation on account chargebacks under tight time constraints
- Build and maintain a pipeline that supports monthly, quarterly, and annual goals.
- Consistently met or exceeded performance targets by implementing streamlined work processes and utilizing innovative problem-solving techniques.
- Improved solution implementation by conducting thorough business analysis and identifying client requirements.
- Led training sessions for end-users, ensuring successful adoption of new solutions within the organization.
- Served as a liaison between technical teams and non-technical stakeholders, simplifying complex concepts for improved communication and understanding.
Client Account Analyst
Hardin Memorial Hospital
08.2017 - 01.2020
- Analyze account details for any billing, personal or other types of inaccuracies.
- Top sales generator for August 2019 and November 2019
- Execute multiple different reports including prepay, small balance adjustment, and expense reports.
- Support account manager with incoming inquiries from new and existing clients.
- Negotiations of balances and payments
- Work independently with little direction while managing multiple projects at once.
- Classify, record, and summarize numerical and financial data to compile and keep financial records, using ledgers and software systems.
- Balance ledgers and accounts to identify discrepancies
- Maintained accurate records of all financial transactions, ensuring compliance with relevant regulations and company policies.
- Supported departmental goals by contributing to the development of strategic initiatives and action plans.
- Coordinated with internal audit teams to facilitate smooth audits and maintain a continuous improvement mindset within the department.
- Developed strong relationships with clients through excellent customer service skills and consistent follow-up on inquiries or concerns.
- Reduced discrepancies in financial reports through thorough account reconciliation and data verification.
- Assisted with budget preparation, monitoring expenditures, and implementing cost-saving measures when necessary.
Personal Assistant
Personal Assistant
03.2014 - 05.2017
- Display absolute discretion while handling confidential information
- Oversee personal and professional calendars and coordinated appointments for events.
- Schedule meetings and appointments.
- Manage travel arrangements, booking flights and accommodations as needed.
- Support the development of presentations using Powerpoint or other presentation applications.
- Create detailed timelines to ensure timely completion of all tasks related to events.
- Coordinate the selection of venues, catering services, entertainment, and vendors.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Facilitated project completion, coordinated with cross-functional teams to meet deadlines.
- Reduced operational costs, negotiated with vendors to secure competitive rates for office supplies.
Radiology Coordinator
Norton Children's Hospital
09.2011 - 07.2013
- Compile patient histories for review by radiologists prior to diagnostic imaging tests.
- Demonstrate ability to manage and coordinate radiology services, including scheduling of appointments, patient registration, and billing.
- Monitor inventory levels of supplies used in medical imaging processes; placed orders when needed.
- Prepare written summaries of findings from x-rays or scans for referring physicians.
- Utilize software programs to generate reports from acquired data sets.
- Facilitate communication between physicians, patients, and other staff members regarding radiology procedures.
- Manage the daily operations of the radiology department; delegated tasks among staff members as needed.
- Maintain records of images taken for diagnosis or treatment purposes.
- Ensured that all necessary documents were completed accurately before submitting them to insurance companies.
Education
Communications -
Western Kentucky University
Bowling Green, KY05.2013
Skills
- Hubspot
- AWS
- Slack
- Salesforce
- Canva
- Microsoft Office
- Google Workspace
- Meditech
- Calendly
- Asana
- Aircall
Timeline
Strategic Solutions Analyst
Propstream
08.2020 - Current
Client Account Analyst
Hardin Memorial Hospital
08.2017 - 01.2020
Personal Assistant
Personal Assistant
03.2014 - 05.2017
Radiology Coordinator
Norton Children's Hospital
09.2011 - 07.2013
Communications -
Western Kentucky University
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