Jhoan Montiel
Norcross,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Sales Associate
USA Equipment Direct
11.2025 - Current
- Assisted customers with product selection and provided excellent service to enhance shopping experience.
- Maintained knowledge of inventory to support efficient sales and customer inquiries.
- Operated cash register and processed transactions accurately and efficiently.
- Collaborated with team members to achieve sales targets and improve store performance.
- Handled customer complaints professionally, ensuring satisfaction and retention.
- Participated in training sessions to improve product knowledge and sales techniques.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
Sales Associate
OMG Construction Source Inc
01.2025 - 11.2025
- Provided positive first impressions to welcome existing, new, and potential customers.
- Utilized estimating software to generate detailed cost breakdowns and proposals.
- Reviewed subcontractor quotes and negotiated pricing to ensure competitive bids.
- Conducted site visits to gather information for more precise estimations of project costs.
- Maintained organized records of historical data for future reference in estimating processes.
- Earned repeat business from satisfied clients due to attention to detail, professionalism, and exceptional communication skills during the estimation process.
- Demonstrated versatility in estimating a wide range of construction projects, from residential to commercial builds.
- Prepared material orders to complete projects on time and within budget.
- Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
- Prepared bids and proposals to submit to clients and secure new business.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
- Evaluated subcontractor bids to obtain best value for projects.
- Delivered consulting services to advise clients on cost-saving strategies and best practices.
- Determined budgets for prospective projects to plan for future expenditures and utilize resources wisely.
General Manager
USA Equipment Direct
01.2012 - 12.2024
- Oversaw daily operations ensuring compliance with industry regulations and quality standards.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Established standard operating procedures that enhanced employee performance.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Reduced lead times through careful planning.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
Berkmar High School
Lilburn, GASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Money handling
- Flexible schedule
- Verbal/written communication
- Sales expertise
- Product sales
- Customer needs assessment
- POS system operation
- Guest relations
- Sales training
- Inventory tracking
- Sales development
- Inventory control
- Order processing
- Business development
- Shipment processing
Languages
Spanish
Native or Bilingual
English
Full Professional
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Gaming
- Artificial Intelligence (AI) and Machine Learning
Timeline
Sales Associate
USA Equipment Direct
11.2025 - Current
Sales Associate
OMG Construction Source Inc
01.2025 - 11.2025
General Manager
USA Equipment Direct
01.2012 - 12.2024
High School Diploma -
Berkmar High School