Jhoan Monzon
Bellingham,WA
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Astute sales professional highly skilled and extremely organized at providing exceptional customer service, processing orders and managing cash functions. Adept at engaging with customers and captivating attention and interest in product offerings.
Highly motivated and detail-oriented loss prevention professional experienced in detecting, preventing and resolving security breaches, fraudulent activities and theft. Proven ability to remain calm and professional in high-pressure situations. Maintains professionalism and strong customer service standards.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
Work History
LP Officer
Nuggetmarket
09.2024 - 01.2025
- Coordinated operations with other emergency service groups.
- Frequently inspected production area to verify proper equipment operation.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
Medical Interpreter
VXI Global
10.2023 - 06.2024
- Streamlined patient and provider interaction by providing channel of effective communication.
- Followed ethical codes to protect confidentiality of patient medical information.
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
- Equipped healthcare providers with cultural information to promote appropriate provision of health services.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Translated procedural information to facilitate understanding between doctors and patients.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
Sales Manager
Telus International
11.2018 - 09.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to expain sales opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Sales Agent
AT&T
06.2018 - 11.2018
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Explained features and advantages of Mobile services, TV and Home Phone, products or services to promote sales.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
Education
High School Diploma -
Pickering Highschool
Ontario, CA10-2016
Skills
- Cultural awareness
- Information verification
- Report writing
- KPI analysis
- De-escalation techniques
- Risk assessment
- Public speaking
- Interview techniques
- Team collaboration
- Innovation and creativity
- Mediation techniques
- Suspect interrogation
- Safety protocols
- Sales follow-up
- Demonstrating products
- Cold calling
- Call control
- Strategic account development
- Territory sales management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
LP Officer
Nuggetmarket
09.2024 - 01.2025
Medical Interpreter
VXI Global
10.2023 - 06.2024
Sales Manager
Telus International
11.2018 - 09.2023
Sales Agent
AT&T
06.2018 - 11.2018
High School Diploma -
Pickering Highschool