Jhoana Vasquez
Bolingbrook,IL
Summary
Highly motivated Quality Assurance Analyst with exceptional oral and written communication skills. Possessing extensive knowledge in computer software development and a solid background in performing quality assurance testing and consultative services for customers. Dynamic Quality Assurance Analyst executing testing methodologies to identify gaps and make recommendations for process improvements. Excellent analytical and programming skills enabling effective documentation and troubleshooting of errors. Advanced knowledge of test case management and defect tracking tools providing strong support for test processes. Skilled Production Worker with 6 years of experience in warehouse and manufacturing environments, focused on productivity and safety. Reliable Machine Operator knowledgeable in quality control measures and manufacturing quality standards. Demonstrating expertise in equipment operation and maintenance, and a motivated employee who learns quickly in fast-paced, high-volume environments. Adhering to safety standards and maintaining open availability, offering strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Proven history of hard work and dependability with 3 years of repair and maintenance expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst / machine operator
DHL Co pack
10.2021 - Current
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Created and achieved product quality objectives and met product specifications.
- Mentored and coached team members on QA topics and strategies.
- Fixed identified issues to improve workflows.
- Communicated with production team members about quality issues.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Collaborated with production staff to establish and meet quality standards
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Recorded inspection and test results on data sheets.
- Utilized quality control software to track and analyze product data.
- Complied with company and OSHA safety rules and regulations.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Quickly shut down equipment in emergency situations following protocols.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Operated varied hand and power tools to complete repairs.
- Followed safety protocols to minimize workplace accidents.
- Replaced worn or broken parts on machines and equipment.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Positively engaged with customers and maintained professional appearance as company representative.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Event Security Guard
Monterrey Security Guard
06.2021 - 11.2021
- Checked and verified photo identification prior to granting facility access.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
- Detailed theft, access violations, and other incidents with reports to boost success of future criminal or civil remediation.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Participated in staff meetings, special events, and professional development activities.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Sale Person
Star Auto Works
05.2021 - 10.2021
- Working at Star Auto Works was helping the customer answer any questions they had we would also help them fill out the application through the phone or send them the website and schedule an appointment to come test drive the car and take a look at it when they will pay the car in cash i will send them over to my manager so he explain the numbers and a sign there papers when they where done i will tell them congratulations and take a picture of them with there new car.
- Increased sales and customer satisfaction through personalized servicing.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Sale Person
Chicago Car Center
03.2020 - 05.2021
- Working at Chicago car Center was hoping customers find the perfect car as well explaining explaining how our finance work and benefits at the finance also had at that moment we would also help them fill out the application through the phone or schedule an appointment with us and help them fill out the application when they will come in
- We also greet all Walk- in and help them drive of our lot that same they came in.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
Cashier/Sales Associate
Dollar Tree
10.2018 - 04.2019
- Working as a cashier was helping out the customers check out all their items as well as helping them find their items
- Also when we were closed the store we will make sure that every item that the customers would leave behind will return back to their aisle making sure that the store was clean as possible.
Server
Amc Dine-In Block
04.2018 - 03.2019
- Working at AMC at the server was everything we were assigned to movie theaters we will be there at 5 minutes before the movie will start so we could help every customer find their seats and give them out their menu and take their order once we will help them out and take their order will make sure that the order was correct and send them out to the kitchen I will make sure that their orders were given out to our customer
- We will also check on our customers to make sure they didn't need any refills or if they needed any help an hour in the movie we will always drop off their checks and pick up their money I want the movie and we'll walk in to help out clean out the theater and thanking them for coming to visit us.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
Cashier and Sales Associate
Village Discount Outlet
09.2014 - 01.2015
- Cashier & organized clothes & distribute clothes before opening store
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Packing Specialist
Most Valuable Personnel
11.2013 - 08.2014
- Is a staffing place they send people to different job area
- Packing cleaning supplies & house supplies
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Proved successful working within tight deadlines and a fast-paced environment.
- Operated shrink-wrap machines, box sealers and labelers to complete jobs quickly.
Education
Some high school -
John handcock high school
06.2009
Skills
- Crew Member (10 years)
- Packaging (5 years)
- Sales (2 years)
- Serving Experience (1 year)
- Negotiation (3 years)
- Cash Handling (5 years)
- Quality Control (1 year)
- Typing
- Customer service
- Cash handling
- Supervising experience
- Cash register
- Retail sales
- Serving
- Direct sales
- Quality control
- Driving
- Leadership
- Cloud security
- Continuous improvement
- Data collection
- Machining
- English
- Basic math
- Math
- Hardware and software installations
- Equipment monitoring
- OSHA
- Hand and power tools
- Problem solving ability
- Customer service expertise
- Spanish Fluency
- Cross-cultural communication
- Relationship Building
- Customer relations understanding
Certification
Food Handler Certification
Relocation
- Bolingbrook, IL
- Downers Grove, IL
- Naperville, IL
Languages
Spanish
Full Professional
Timeline
Quality Assurance Analyst / machine operator
DHL Co pack
10.2021 - Current
Event Security Guard
Monterrey Security Guard
06.2021 - 11.2021
Sale Person
Star Auto Works
05.2021 - 10.2021
Sale Person
Chicago Car Center
03.2020 - 05.2021
Cashier/Sales Associate
Dollar Tree
10.2018 - 04.2019
Server
Amc Dine-In Block
04.2018 - 03.2019
Cashier and Sales Associate
Village Discount Outlet
09.2014 - 01.2015
Packing Specialist
Most Valuable Personnel
11.2013 - 08.2014
Some high school -
John handcock high school