Hi, I’m
Jhoana Carolina Cruz
Orlando,FL
Summary
I am a positive, sweet, happy and efficient person, I like to be a proactive person in the development of children's intellectual and creative abilities, I look good, I am an educated person and capable of educating an entire family, I like to maintain my work environment adequately clean.
Overview
23
years of professional experience
Work History
Elisa Calderon
Babysitter
04.2023 - 11.2023
Job overview
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Art Gallery Guido Garcia
Sales and Customer Service
01.2008 - 01.2022
Job overview
- Being part of my own business I have the ability to take care of things as if they were my property and ensure the well-being of others.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Developed strong relationships with clients, fostering loyalty and repeat business for the company.
International Hotel La Trucha Azul
Reception Manager and Events Manager
01.2001 - 01.2008
Job overview
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Enhanced team communication by conducting regular staff meetings and providing constructive feedback to colleagues.
- Increased revenue through upselling hotel services and amenities, promoting special offers, and encouraging repeat bookings.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Maintained accurate records of guest information, billing details, and reservation data using hotel management software systems.
Education
University Technology Antonio Jose De SucreMerida, Venezuela
from Tourism Management
01.1996
Skills
- Light Housekeeping
- Child Supervision
- Maintaining Safe Environment
- Administering Medicines
- Licensed Driver
- Routine Management
- Homework Assistance
- Monitoring Screen Time
- Meal and Snack Times
- Transportation provision
- Emotional support
- Meal preparation
Timeline
Babysitter
Elisa Calderon
04.2023 - 11.2023
Sales and Customer Service
Art Gallery Guido Garcia
01.2008 - 01.2022
Reception Manager and Events Manager
International Hotel La Trucha Azul
01.2001 - 01.2008
University Technology Antonio Jose De Sucre
from Tourism Management
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