Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jhoan Sebastian Cardenas Victoria

New Brunswick

Summary

Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.

Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.

Aspiring student with solid foundation in customer support. Successfully resolved numerous customer issues, contributing to high satisfaction rates. Demonstrated proficiency in problem-solving and effective communication.

Overview

5
5
years of professional experience

Work History

Customer Support Specialist

Saint Peter's University Hospital
05.2023 - Current
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels.
  • Collaborated with cross-functional teams to address recurring issues effectively.
  • Provided product knowledge and technical support to enhance user experience.
  • Assisted in creating documentation for support procedures, enhancing team efficiency.

Translator and Interpreter

Saint Peter's University Hospital
05.2023 - Current
  • Translated documents and materials between multiple languages to ensure clear communication.
  • Interpreted conversations in real-time, providing accurate language support for clients and stakeholders.
  • Assisted in cultural adaptation of content, enhancing relevance for target audiences.
  • Reviewed and edited translated texts for clarity and accuracy, ensuring high-quality deliverables.

Customer Service Representative

LogistiCare
03.2020 - 11.2022
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Tracked customer service cases and updated service software with customer information.

Education

Bachelor of Arts - Criminal Justice

Rutgers, The State University of New Jersey
01.2025

Bachelor of Arts - Political Science And Government

Rutgers, The State University of New Jersey
01.2025

Skills

  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)
  • Data entry

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Support Specialist

Saint Peter's University Hospital
05.2023 - Current

Translator and Interpreter

Saint Peter's University Hospital
05.2023 - Current

Customer Service Representative

LogistiCare
03.2020 - 11.2022

Bachelor of Arts - Political Science And Government

Rutgers, The State University of New Jersey

Bachelor of Arts - Criminal Justice

Rutgers, The State University of New Jersey
Jhoan Sebastian Cardenas Victoria