Jhoann Fernandez Reyes
The Bronx,PA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Manager
Next Level Tires & auto repair
Reading, PA
06.2023 - 12.2023
- Maintained adequate staffing to meet objectives within budget.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with others to discuss new opportunities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Monitored staff performance and addressed issues.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Delegated work to staff, setting priorities and goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Entered time and attendance logs in preparation for payroll.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed business performance data and forecasted business results for upper management.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Store Manager's Assistant
Zeni Groceries
Reading, PA
08.2022 - 06.2023
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Used Point of Sale register system to complete transactions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw the daily operations of the store, including inventory management, staff scheduling, and cash handling.
- Achieved cost-savings by developing functional solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Delivered products to customer locations on time.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified opportunities to reduce costs through improved processes and more efficient use of resources.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Assisted Store Manager in developing strategies to increase sales, improve customer service, and maximize profits.
- Managed daily operations, client relations and IT.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Researched out-of-stock items to find additional inventory in other store locations.
- Processed credit card payments and counted back change and currency with 100% accuracy rate.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Maintained inventory by checking merchandise to determine levels.
- Ensured compliance with company policies and procedures for safety, security, cleanliness, and customer satisfaction.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Food Service Team Leader
Sakarah
11.2021 - 06.2022
- Communicated effectively with management regarding any problems or concerns related to food service operations.
- Coached staff on strategies to enhance performance and improve customer relations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Monitored actions of staff and customers to uphold health and safety standards.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
- Delegated work to staff, setting priorities and goals.
- Trained new employees on job duties, policies, and procedures.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Delivery Driver
Amazon Flex
11.2020 - 11.2021
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Inspected vehicle and maintained gas, oil and water levels.
- Utilized street maps to plan and determine most efficient routes.
- Checked tires for proper inflation before leaving on each route.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Conducted emergency vehicle repairs to restore safety and dependability.
- Kept accurate logs of all deliveries and trips.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Maintained accurate records of goods delivered and collected payments as required.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Delivered products to customer locations on time.
- Transported and safely delivered items to prevent damage or loss.
- Handled merchandise in accordance with product handling standards.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Food Service
Marine Corps
08.2014 - 08.2018
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Performed inventory cycle counting and identified discrepancies.
- Entered information into system to update status reports.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Maintained accurate and up-to-date inventory records.
- Created reports on inventory activity, shortages, overages.
- Monitored stock levels to ensure availability of products.
- Coordinated inventory, stocking and ordering.
- Performed scheduled inventory counts and supply audits.
- Liaised with logistics personnel regarding shipping schedules and order fulfillment.
Education
Bachelor of Science - Film And Video Production
Full Sail University
Winter Park, FL12-2020
High School Diploma -
Hazleton Area Career Center
Hazleton, PA06-2014
Skills
- Performance Management
- Business Administration
- Operations Management
- Team Leadership
- Staff Training and Development
- Lead Generation
- Product Management
- Marketing
- Financial Management
- Business Development
- Sales Management
- Budget Control
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Manager
Next Level Tires & auto repair
06.2023 - 12.2023
Store Manager's Assistant
Zeni Groceries
08.2022 - 06.2023
Food Service Team Leader
Sakarah
11.2021 - 06.2022
Delivery Driver
Amazon Flex
11.2020 - 11.2021
Food Service
Marine Corps
08.2014 - 08.2018
Bachelor of Science - Film And Video Production
Full Sail University
High School Diploma -
Hazleton Area Career Center
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