Hi, I’m
JHOANNA BAKER
Healthcare
Warner Robins,GA
Summary
Dedicated and compassionate Patient Care Technician with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Skilled Patient Care Technician offering demonstrated expertise in patient support developed over three years of healthcare experience. Flexible team player with positive and upbeat nature. Customer Service professional with history of meeting company goals utilizing consistent and organized practices. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
years of professional experience
1
Certification
Work History
South Georgia Medical Center
Patient Care Technician, ER/ MedSurg
11.2019 - 01.2022
Job overview
- Medical Surgical Ward 3West
- Obtained patient vital signs, document and report results to staff nurse
- Monitored patients before and after surgery
- Assisting doctors and nurses while performing examinations to the patients
- Answered patient assistance calls, assessed needs and offered qualified support
- Emergency Department
- Offered immediate assistance in emergency and routine paging
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Assisting Trauma Alert
- Performing Laboratory order such as EKG and draw blood
- Collecting specimens and send down to lab through tubing
- Perform CPR
- Cleaning empty rooms
- Assisting patients at the waiting area
- Assisting patients during admission
- Provided direct patient care, stabilized patients and determined next course of action.
- Audited charts and reviewed clinical documents to verify accuracy.
- Collected and transported specimens to prepare for lab testing.
- Patient Safety Sitting
- Documenting patients medical condition
Walmart Neighborhood
Cashier
03.2018 - 05.2019
Job overview
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Restocked and organized merchandise in front lanes
- Assisting customers by answering questions and fulfilling requests
- Assisting customers completing purchases.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Moody Air Force Base
Bagger
03.2018 - 05.2019
Job overview
- Retrieved grocery carts and baskets from lot and various site locations
- Maintaining clean and organized store appearance
- Placed customer's purchased goods into bags, maximizing space while loading to the customer's vehicle at the Parking lot.
- Maintained customer satisfaction by assisting with carrying out goods.
- Worked together with cashiers to guarantee customer satisfaction.
- Communicated with cashiers and customers to learn about bagging needs.
- Assisted with maintaining clean and organized store appearance.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Bagged customer purchases while paying mind to industry best practices.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Answered customer inquiries and provided product guidance.
- Directed customers to appropriate areas in store to assist with locating products.
- Illustrated excellent commitment and strong work ethic with consistent attendance.
- Smoothed check out process by replenishing bag supply and retrieving carts.
- Provided product knowledge to help customers select best products.
- Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
- Served as point of contact between customers and store associates or management.
- Maintained availability of grocery carts by monitoring cart corrals.
Moody Air Force Base, The Spot Bowling Alley
Cashier/ Cook
01.2015 - 01.2016
Job overview
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
- Calculated total items needed to assemble party trays and placed orders for inventory
- Listened to customer requests and suggested additional menu items as appropriate to upsell products
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Ensure ingredients and final products are fresh
- Follow recipes, including measuring, weighing and mixing ingredients
- Bake, grill, steam and boil meats, vegetables, fish, poultry and other foods
- Present, garnish and arrange final dishes
- Occasionally serve food
- Greeted customers at counter to fulfill requests and answer questions
- Process sales transactions
- Calculate the cost of products or services
- Accept payments
- Calculate and return change when required by the payment method
- Maintain adequate change denominations in the cash drawer and request additional change
- Answer customer questions about products or services
- Reconcile cash drawers and sales receipts
Safeway Grocery Store
Deli Clerk
03.2013 - 09.2013
Job overview
- Providing premier customer service, including greeting them and
- Responding to questions
- Maintaining Safeway high standards for product freshness and
- Sanitation
- Dynamically selling product by providing customers with information needed to make product-related decisions
- Selecting and packaging products ordered by customers
- Filling, maintaining and rotating products and displays
- Preparing special orders and party trays
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Offered product samples to customers, generating additional sales through taste-testing.
- Created appealing food arrangements for party trays and specialized orders.
- Planned work for deli team to optimize coverage for busy periods.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Cooked batches of food according to standard recipes.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Replenished serving stations with fresh food and cleaned up spills.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Documented customer orders and conveyed special requests to kitchen staff.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Backed up servers by setting up trays and completing some food deliveries.
- Observed customer purchases in line and differentiated between standard portions.
- Reconciled receipt totals, cash and credit payments to address shortages.
Education
American Allied HealthValdosta, GA
Associate of Science from Certified Phlebotomy Technician
10.2022
Skills
- Patient Transport
- Patient Lifting
- Patient Safety Sitting
- Patient Interviews
- Patient Feeding
- Patient Escorting
- Nursing Assistant
- Active Listening
- Linen Changing
- Epic Systems
- Matrix System
- Emergency Response
- Service-Oriented
- Preparing Treatment Rooms
- Cleaning and Sterilizing
- Time Management
- Verbal and Written Communication
- General Housekeeping
- Collaboration and Teamwork
- Adaptable and Flexible
- Computer Literacy
- Treatment Room Sanitation
- HIPAA Compliance
- Vital Statistics Recording
- Flexible Schedule
- Assisting Trauma Alert
- Serving and Collecting Food
- Assisting Triage Nurse and Physician and Physician Associates
- Interpersonal Communication Skills
- Nursing Assistance
- Patient Admission
- Patient Care and Monitoring
- Height and Weight Measurement
- Isolation Precautions
- Range of Motion Exercises
- Proper Staffing
- Mobility Devices
- Light Signaling
- Medical Laboratory Procedures
- Patient Safety
- Healthy Living Activities
- Bathing and Dressing
- Lab Specimens and Collections
- Performing EKGs
- Bed Making and Linen Changes
- Hazardous Waste and Disposal
- Ambulance Transfer
- Sharps Disposal
- Non Medical Supply Storage
- Serving and Collecting Food Trays
- Specimen Delivery
- Message Delivery
- Medical Supply Stocking
- Activities of Daily Living (ADL) Assistance
- Patient Rounds
- Environmental Policies Compliance
- Excellent Customer Service
Certification
American Heart Association
Certified Basic Life Support (CPR and AED)
2/2021 - 2/2023
Timeline
Patient Care Technician, ER/ MedSurg
South Georgia Medical Center
11.2019 - 01.2022
Cashier
Walmart Neighborhood
03.2018 - 05.2019
Bagger
Moody Air Force Base
03.2018 - 05.2019
Cashier/ Cook
Moody Air Force Base, The Spot Bowling Alley
01.2015 - 01.2016
Deli Clerk
Safeway Grocery Store
03.2013 - 09.2013
American Allied Health
Associate of Science from Certified Phlebotomy Technician
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