Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jhoanna Lara

Victorville,CA

Summary

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

4
4
years of professional experience

Work History

Cashier

Superior Grocers
Rialto, CA
05.2023 - 06.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Scanned items and checked pricing on cash register for accuracy.

Dispatcher

F and T Towing
Chino, CA
04.2022 - 05.2023
  • Received and dispatched calls for emergency services.
  • Assigned drivers to appropriate routes based on customer needs.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.

Sales Associate

Michael Kors
Cabazon, CA
02.2021 - 12.2021
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.

Label Operator

Ring Inc
Redlands, CA
10.2020 - 02.2021
  • Verified and corrected product labels for accuracy.
  • Assisted with inventory management of supplies used for labeling.
  • Operated labeling machines to apply labels to containers according to specifications.
  • Inspected printed labels for errors such as incorrect information or poor print quality.

Customer Fulfillment Associate

Amazon
San Bernardino, CA
06.2020 - 11.2020
  • Received, unpacked, checked and stored incoming products in designated locations.
  • Maintained cleanliness of work area throughout shift.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Operated forklift and pallet jack to transport heavy loads.

Education

High School Diploma -

Chaffey
Ontario, CA
05-2019

Skills

  • Customer Service
  • Cash Handling
  • Customer Assistance
  • Cleaning and sanitizing
  • Merchandise Restocking
  • Written and verbal communication
  • Customer service excellence

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Cashier

Superior Grocers
05.2023 - 06.2024

Dispatcher

F and T Towing
04.2022 - 05.2023

Sales Associate

Michael Kors
02.2021 - 12.2021

Label Operator

Ring Inc
10.2020 - 02.2021

Customer Fulfillment Associate

Amazon
06.2020 - 11.2020

High School Diploma -

Chaffey
Jhoanna Lara