Jhoanna Ordonez-White

• Prepared and mailed invoices and statements to customers, processed payments, and documented account updates
• Followed up overdue payments and payment plans from clients to establish good cash flow
• Monitored accounts to verify compliance with payment terms and schedules
• Utilized Microsoft Excel and Citrix software to manage invoices and payments
• Submitted cash check deposits and generated cash receipts to record money received
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds
• Developed and maintained positive relationships with clients to maximize collections
• Reconciled accounts receivable ledger to verify payments and resolve variances
• Managed and responded to correspondence and inquiries from customers and vendors by phone and email
• Reconciled account information and reported figures in the general ledger by comparing them to bank account statements each month
• Prepared Claim forms for special customers that require government forms to collect payment
• Recorded and investigated chargebacks and insufficient check payments, followed up with collection payments, bank fees and late fees
• Open Credit line accounts, verify if a customer is requesting for credit line, call or email Trade Reference forms, present to the owner and set up in the system a new credit line amount, Activity Trigger and Pricing, attached all the paperwork and scanned to customer information.
• Responsible for daily Cash Box Reconciliation for nine branches in NY and CT, ran reports, compared cash and checks deposit slips, compared credit card payment reports by third-party company Cardpoint, created miscellaneous cash receipts, investigated discrepancies and updated overage/shortage reports
• Reconciled six company credit cards, received and entered each CC monthly statement to A/P entry, emailed and organized all CC receipts from many employees with access to company CC's, attached all backups like receipts, invoices and approved emails to each credit card reconciliation, investigated and resolved discrepancies to keep each CC vendor with zero balance and audit-ready.

• Responsible for maintenance of Hotel validations and rental accounts
• Post payments to customer's accounts in a computerized A/R system, reconcile cash receipts, handle customer inquiries, prepare monthly invoicing and reconcile A/R to General Ledger monthly
• Identify and report discrepancies in a timely fashion
• Regular random audits of CPS locations to ensure compliance with procedures and applications
• Analyses financial statements, and prepares budgets, financial plans, statistical reports and business forecasts
• Coordinates with all levels of management to analyze, summarize and prepare recommendations regarding financial plans, new business planning and operating forecasts
• Establish databases of pertinent information for use in analyzing future plans and forecasts

Payroll Specialist - Process payroll manually weekly for 1000 + employees with the Ultipro system

• Local 6, 272, 641, 723, and 348 union employee knowledge
• Generate reports for union dues payments and monthly union billing such as dues and benefits
• Process retroactive benefits deductions and refunds
• Process new hires, job changes, salary changes, terminations, and intercompany transfers within Ultiwizards
• Interact daily with employees and area managers
• Research payroll issues as needed
• Garnishment and Child Support processing including setting up, payment vouchers, correspondence and file maintenance
• Prepare manual checks
• Stop payments, direct deposit reversals/deletions

Bank Reconciliation Accountant - Extensive interaction between internal and external upper management.

• Responsible for the monthly reconciliation of several bank accounts as well as all the necessary corrections and journal entries for this department
• Also responsible for posting payments of monthly customers, reports for wire transfers, daily verification of courier deposits, returned checks, posting of journals, and developing a monthly consolidated bank service charge for all the company's locations

Audit - Auditing and verifying the Daily Report of Business for several locations.

• Responsible for entries into the General Ledger as well as all the necessary corrections and entries from the other various departments
• Also responsible for developing overage and shortage reports for the company locations.