Jhoanna Platero
Entrepreneur
Atlanta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Social Media Content Creator
Google
901 Cherry Ave, San Bruno, CA
05.2018 - Current
- Managed content across multiple platforms for widest audience reach.
- Organized, prioritized and managed multiple projects according to dedicated release schedule.
- Developed in-depth understanding of digital and mobile marketing practices and media.
- Consulted with editors to shape story and eliminate any errors.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Greeted over [100] patients per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Develop original content through social listening and independent sources.
- Managed competing deadlines with efficiency.
- Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
- Wrote advertising material for use by publication, broadcast or internet media to promote sale of goods and services.
Clerk
QuikTrip
Charlotte, NC
07.2018 - 10.2020
- Produced high-quality communications for internal and external use.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Prepared meeting rooms and materials and recorded important information.
- Interacted with customers by phone, email or in-person to provide information.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Assisted customers by answering questions and responding to inquiries
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Automated processes to manage remote network
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
Education
High School Diploma -
INDEPENDENCE HIGHSCHOOL
1967 PATRIOT DRIVE, CHARLOTTE, NC 2822706.2020
Skills
- Product Advertisements
- Upbeat and Positive Personality
- Language Interpretation
- Spanish Interpreting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Clerk
QuikTrip
07.2018 - 10.2020
Social Media Content Creator
Google
05.2018 - Current
High School Diploma -
INDEPENDENCE HIGHSCHOOL
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