Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
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Jhoanna Reyes

Phoenix,AZ

Summary

Pharmacy Technician offering 5 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines, and overall pharmacy operations.

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Skilled

Overview

9
9
years of professional experience

Work History

Senior Pharmacy Technician

Genoa Healthcare
03.2020 - Current
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Set up and modified patient profiles in Proscript 2000 system to include current information such as medications and insurance details.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Shift Leader

Southwest Key Program
03.2016 - 06.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

High School Diploma -

Alhambra High School
Phoenix, AZ
05-2023

Skills

  • HIPAA compliance
  • Medication storage
  • Pharmaceutical calculations
  • Medication dispensing
  • Proper labeling
  • Insurance billing
  • Manual and automated medication dispensing
  • Pharmacy and customer records management
  • Patient confidentiality
  • Team collaboration
  • FDA and HIPAA compliance

Affiliations

  • Understands and work with Ryan White Foundation also known as ADAP (Aids Drug Assistance Program)

Languages

Spanish
Native or Bilingual

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Senior Pharmacy Technician

Genoa Healthcare
03.2020 - Current

Shift Leader

Southwest Key Program
03.2016 - 06.2019

High School Diploma -

Alhambra High School

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