Jhoanna Marie Reyes
Moreno Valley,CA
Summary
To overcome challenges and be successful in all endeavors. To work to the best of my ability while attempting to establish a career. To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Accurate Hospital Pharmacist with outstanding interpersonal skills maintains positive relationships with customers, vendors and medical professionals. In-depth knowledge of healthcare organizations and insurance providers. Committed to preparing and dispensing medications in accordance with established hospital guidelines. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Inpatient Pharmacy Technician
Arrowhead Regional Medical Center
06.2023 - Current
- Dispensed and procured medicinal products and supplies used in hospital.
- Verified safe and secure storage of medicines and hospital supplies to minimize loss and accidents.
- Maintained patient and medication records in compliance with government regulations and department policies and procedures.
- Responded to queries regarding dosages, indications and drug availability.
- Handled stock and order supplies of medicines and drugs.
- Reviewed and monitored patient past and present medication records, checking for errors, incompatibilities and adverse reactions to avoid future complications.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Refill and verify count of controlled and regular medications in the pixies.
Certified Pharmacy Technician
Rite Aide Pharmacy
11.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated directly with doctors offices via telephone, fax and email.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collected co-payments or full payments from customers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Set up and modified patient profiles to include current medications and insurance details.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Solution Specialist
AT&T Wireless
09.2010 - 07.2011
- Managed over 50 customers per day.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Implemented corrective actions to fix root causes of various issues.
Front Desk Agent/Reservation Agent
Agua Caliente Casino Resort & Spa
04.2005 - 08.2009
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Monitor and analyzed room inventory, processing guests and hostess reservation's request, telephone etiquette, and excellent customer service.
Education
No Degree - Pharmacy
Boston Reed College
Palm Desert, CA11.2004
High School Diploma -
Palm Springs High School
Palm Springs, CA06.2003
Skills
- Time management and Organization
- Analytical thinking and problem solving
- Integrity and dependability
- Willingness to learn
- Multitasking and Prioritization
- Health Insurance Plan Knowledge
- Patient Education
- Medication Side Effect Knowledge
- High-Volume Environments
- Dispensing Patients Medication
- Patient Health Information Access
- Pharmacy Dispensing Systems
- Insurance Requirements
- Customer Satisfaction
- Computer Billing Systems
- Pharmacist Assistance
- Cash Register Operations
- Calculating Doses
- Drug Dosing
- Prescription Pricing
- Medication Dispensing
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Inpatient Pharmacy Technician
Arrowhead Regional Medical Center
06.2023 - Current
Certified Pharmacy Technician
Rite Aide Pharmacy
11.2021 - Current
Solution Specialist
AT&T Wireless
09.2010 - 07.2011
Front Desk Agent/Reservation Agent
Agua Caliente Casino Resort & Spa
04.2005 - 08.2009
No Degree - Pharmacy
Boston Reed College
High School Diploma -
Palm Springs High School
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