JHOANNY GAMEZ
TAMPA
Summary
Dynamic hospitality professional with proven expertise in customer service and event management, notably at Hyatt Place Downtown. Excelled in fast-paced environments, enhancing guest satisfaction and streamlining banquet operations. Fluent in English and Spanish, adept at fostering teamwork.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Banquet Server/Bartender
Hyatt Place Downtown
04.2024 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Worked with banquet manager to coordinate event set up and schedule.
Front of House Supervisor
Double Tree By Hilton
01.2022 - 01.2024
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
- Performed cash handling activities and secured nightly bank deposits.
- Oversaw inventory management processes for Front of House supplies, ensuring adequate stock levels are maintained at all times without excess waste or costs incurred.
- Led pre-shift meetings for Front of House staff members, reviewing daily specials, upcoming events, or pertinent announcements as necessary.
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
- Collaborated with the management team to develop promotional events that attracted new clientele while maintaining existing customer loyalty.
- Implemented cost-saving measures without sacrificing quality or service levels, increasing overall profitability.
Bartender
Corsair Restaurant by Marriot
06.2020 - 12.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Server
Larios on the Bitch
08.2016 - 01.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Foreign Country
Foreign Country06-2009
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
- Customer service focus
- Clearing tables efficiently
- Event setup and breakdown
- Punctual and reliable
- Hospitality service expertise
- Safe food handling
- Fluent in English and Spanish
Certification
- ServSafe Food Handler's Certification
- First Aid Certification
- CPR/AED Certification
- Food & Beverage Manager Certificate
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Banquet Server/Bartender
Hyatt Place Downtown
04.2024 - Current
Front of House Supervisor
Double Tree By Hilton
01.2022 - 01.2024
Bartender
Corsair Restaurant by Marriot
06.2020 - 12.2021
Server
Larios on the Bitch
08.2016 - 01.2019
- ServSafe Food Handler's Certification
- First Aid Certification
- CPR/AED Certification
- Food & Beverage Manager Certificate
High School Diploma -
Foreign Country
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