Jhoanny Gamez
Miami,FL
Summary
Hospitality professional with over 10 years of experience, prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Marriot Hotel
Tampa, FL
04.2024 - Current
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
F&B Supervisor
DC Pie
Doral, FL
04.2023 - 03.2024
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Bartender
Double Tree Hilton
Hollywood, FL
07.2020 - 02.2023
- Prepared garnishes by evenly slicing and pitting fruits.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Bartender
Corsair Restaurant
Aventura, FL
09.2017 - 06.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
Server
Larios On The Beach
Miami Beach
05.2015 - 05.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelors - Technology Education
Phoenix University
Miramar, FLSkills
- Team player attitude
- Highly reliable
- Customer service
- Strong multitasking
- Clear and effective communication
- Food service
- Alcohol awareness
- Bilingual
Certification
Serv Safe
Alcohol handling Certificate
TIPS On-Premise Alcohol Server Training
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Bartender
Marriot Hotel
04.2024 - Current
F&B Supervisor
DC Pie
04.2023 - 03.2024
Bartender
Double Tree Hilton
07.2020 - 02.2023
Bartender
Corsair Restaurant
09.2017 - 06.2020
Server
Larios On The Beach
05.2015 - 05.2017
Bachelors - Technology Education
Phoenix University