Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jhoerave Nicolas

Reno

Summary

Seeking an entry-level position to apply my strong work ethic and willingness to learn in a dynamic environment.

Overview

9
9
years of professional experience

Work History

PASSPORT REWARDS CLUB SUPERVISOR

Peppermill Casino Resorts Spa
02.2022 - 11.2024

Responsible for overseeing the operations of casino's player loyalty program by managing team member, ensuring smooth member enrollment and benefits redemption, promoting club engagement, and maintaining compliance with all relevant regulations, all while focusing on providing exceptional costumer service to club members.

GUEST SERVICE REPRESENTATIVE

Peppermill Casino Resorts Spa
05.2021 - 02.2022

Responsible for interacting with guests at the Rewards Center and on the Casino Floor. Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.

HARD COUNT/Soft Count Team Member

Peppermill Casino Resorts Spa
03.2019 - 09.2019

Responsible for the accurate and secure counting and reconciliation of all monetary transactions from gaming tables and slot machines at the end of a shift, typically involving a physical count of cash and chips, as opposed to a "soft count" which might rely more on electronic data collection.

BARISTA

Atlantis Casino Resorts and Spa
01.2018 - 03.2019

BARISTA

Silver Legacy Resorts
01.2018 - 04.2018

Preparing and servicing drinks: Make and serve coffee,tea,and other drinks. Prepare food like sandwiches, muffins, and baked goods.

Customer service: Greet customers, take orders, and provide a welcoming environment.

Cleaning: Keep work areas, seating areas, and equipment clean and sanitized.

Handling payments: Take customer payments.

Working in a fast-paced environment: Should be able to work well in a fast-paced environment.

HOST CASHIER/BUS PERSON

Silver Legacy Resorts
12.2015 - 01.2016

Host cashier is responsible for welcoming guests to a restaurant, ensuring they are seated, and providing a good dining experience.

Bus person, also known as a busser, is responsible for a variety of tasks in restaurant: Table service, cleaning, stocking, beverage service, supporting staff and other tasks.


Education

BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY

Isabela State University
04.2007

Skills

  • Strong work ethic
  • Adaptability and flexibility
  • Computer literate

Timeline

PASSPORT REWARDS CLUB SUPERVISOR

Peppermill Casino Resorts Spa
02.2022 - 11.2024

GUEST SERVICE REPRESENTATIVE

Peppermill Casino Resorts Spa
05.2021 - 02.2022

HARD COUNT/Soft Count Team Member

Peppermill Casino Resorts Spa
03.2019 - 09.2019

BARISTA

Atlantis Casino Resorts and Spa
01.2018 - 03.2019

BARISTA

Silver Legacy Resorts
01.2018 - 04.2018

HOST CASHIER/BUS PERSON

Silver Legacy Resorts
12.2015 - 01.2016

BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY

Isabela State University
Jhoerave Nicolas