Jhoisi Marti
Yonkers,New York
Summary
Dynamic customer service professional with extensive experience at Toyota Parts and Services, excelling in cash handling and point-of-sale operations. Proven ability to resolve customer complaints and enhance loyalty, fostering positive relationships and driving sales. Bilingual communicator skilled in public relations and critical thinking, dedicated to delivering exceptional service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cashier/BDC Representative
Toyota Part and Services
New York, NY
02.2024 - 04.2025
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures, and customer services.
Waitress Supervisor
Jade Sushi Bar
New York, NY
02.2020 - 01.2024
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Prepared checks accurately and processed payments promptly.
- Took orders for food and drinks and delivered them to guests.
- Served alcoholic beverages responsibly in accordance with state laws.
- Greeted customers and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
Waitress/Head Hostess
La Cantina Heights
New York, NY
01.2014 - 01.2020
- Assisted in seating guests at tables or booths.
- Developed positive relationships with regular customers through friendly conversation.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Processed payments accurately using cash registers or POS systems.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Answered questions about menu items, ingredients, and pricing.
- Served alcoholic beverages responsibly in accordance with state laws.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Front Desk Receptionist
Andover Inn
Lawrence , MA
08.2009 - 08.2010
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Handled sensitive information in a confidential manner.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
Education
Associate of Arts - Broadcast Journalism
Universidad Catolica De Santo Domingo
Dominican Republic, Sto Dgo06-2009
High School Diploma -
Politecnico Virgen De La Altagracia
Dominican Republic, Sto Dgo09-2007
Skills
- Customer service
- Bilingual
- Cash handling
- Point-of-sale operation
- Bartender
- Public Relations
- Critical Thinking
- Journalism
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Computer
- Sales
Timeline
Cashier/BDC Representative
Toyota Part and Services
02.2024 - 04.2025
Waitress Supervisor
Jade Sushi Bar
02.2020 - 01.2024
Waitress/Head Hostess
La Cantina Heights
01.2014 - 01.2020
Front Desk Receptionist
Andover Inn
08.2009 - 08.2010
Associate of Arts - Broadcast Journalism
Universidad Catolica De Santo Domingo
High School Diploma -
Politecnico Virgen De La Altagracia
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