Jholar Q. Ferrell
Atlanta,GA
Summary
To provide support while effectively utilizing skills and experience to increase efficiency and productivity. Continue to be passionate about determined to exceed company target goals. Stay committed to providing excellent and positive services to customers, management, and myself.
Overview
16
16
years of professional experience
Work History
Medical Data Entry Specialist
Aetna, a CVS Health
2022.04 - 2024.01
- Reduced errors in medication administration by diligently updating prescription information within patient charts.
- Minimized delays in treatment plans through efficient scheduling of appointments, tests, and procedures using relevant software tools.
- Improved data accuracy by meticulously entering and updating medical records in a timely manner.
- Demonstrated adaptability by mastering new software systems as they were introduced, maintaining expertise in multiple medical data entry platforms.
- Participated in ongoing training sessions to stay current on industry best practices for medical data entry procedures and software utilization.
- Reduced manual errors in data entry through the successful implementation of data validation rules and checks.
- Reduced processing errors by implementing quality control measures that ensured accurate data entry and record-keeping practices were followed consistently throughout the department.
Self-Storage Property Manager
SecurCare Self Storage
2012.11 - 2022.04
- Managed day-to-day operations on a Storage property, overseeing maintenance, leasing, receivables, daily bank deposits and tenant relations
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- I performed outdoor duties and inside climate control
- Assist tenants with rentals: self-storage units, parking space, and purchasing packaging supplies.
- Completed final move-out walk-throughs with tenants.
Assistant Department Manager
Macy's
2007.10 - 2012.05
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Assisted in increasing sales revenue through effective merchandising and promotional efforts.
- Applied problem-solving skills to resolve operational challenges swiftly, preventing disruptions in workflow or customer experience quality levels.
- Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
Education
Associate of Science - Business Management
Georgia State College
Atlanta, GA04.2018
Skills
- Accounting
- Yardi (Property Manager Software)
- Computer skills
- Organizational skills
- Data Entry Speed
- Healthcare Industry Knowledge
- Deadline Management
- HIPAA Compliance
- Data Validation
- Health Information Systems
- File Management
- Follow-up skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Staff Management
- Training and mentoring
- Safety and Security
- Goals and performance
Additional Information
SKILL HIGHLIGHTS
Microsoft Office Suite (Power Point, Word, Excel) ; Windows XP and Vista; Mac OSX Lion
SKILLS
Biology, Cash handling, Hardware, Credit, Financial, Hiring, Inventory, Loss prevention, Mac, Excel, Microsoft Office, Network, Recur icing, Safety, Selling, Sale Technical support, Troubleshoot, Type, Vista, Visual merchandising, Tennis, Baseball, Athlete, Property Manager, Yardi, Center shift, Dealer Services
Personal Information
Willing To Relocate: Anywhere
Timeline
Medical Data Entry Specialist
Aetna, a CVS Health
2022.04 - 2024.01
Self-Storage Property Manager
SecurCare Self Storage
2012.11 - 2022.04
Assistant Department Manager
Macy's
2007.10 - 2012.05
Associate of Science - Business Management
Georgia State College
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