Jhomar Ortiz
Trenton,NJ
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
Work History
Assistant Manager
EBeam Services
08.2013 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
Education
Associate of Science - Industrial Engineering
Universidad Central Del Este
San Pedro, Dominican Republic09.2009
Skills
- Industrial Engineering
- Manufacturing Processes
- Electricity
- Organizational Policies
- Project Management
- Microsoft Office Expertise
- Radiation Protection
- Order Supplies
- Reporting
- Staff Management
- Team Motivation
- Fire Safety Regulations
- Operational Efficiency and Safety
- Staff Training
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
EBeam Services
08.2013 - 07.2023
Associate of Science - Industrial Engineering
Universidad Central Del Este
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