Jhon Bez Fontana
Budd Lake,NJ
Summary
My journey in the restaurant industry began 14 years ago as a busser moving my way up to barback then wine runner, later i moved up as a bartender and promoted to floor manager and currently as beverage director. I am always looking to improve and learn new skills. I am an expert on guest relations and team work in both front and back of the house. With more than 10 years of experience in New York City's fine dinning, i am currently looking for a new challenge in New Jersey where i just made it my home. Fluent in English, Spanish and Portuguese.
Overview
12
12
years of professional experience
Work History
Beverage Director
Mastro's Steakhouse
11.2014 - Current
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Managed and scheduled bartenders and drink servers.
- Designed beverage menus.
- Complied with health and safety regulations.
Bartender
Capital Grille
03.2011 - 11.2014
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Associate of Arts - Business
Queens College of The City University of New York
Flushing, NYSkills
- Delegating Assignments and Tasks
- Customer Service Best Practices
- Supply Ordering and Management
- Guest Relations
- Bar Safety Expert
- Storage Procedures
- Liquor Law Compliance
- Payroll Understanding
- Sanitization Protocols
- Monthly Inventor
- Cleaning Schedules
- Licensed Bartender
- Closing Procedures
- Schedule Crew Members
- TIPS Server Trained
- Knowledge of Sanitation Guidelines
- Certified Beverage Specialist
Timeline
Beverage Director
Mastro's Steakhouse
11.2014 - Current
Bartender
Capital Grille
03.2011 - 11.2014
Associate of Arts - Business
Queens College of The City University of New York
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